Pure Indulgence - Chermside Concept (2465 reviews)

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Hi, Happy to discuss the above review with the store manager, I was going to call when I saw the email come through. Today I had a pedicure at the chermside store. I was given a $75 pedicure voucher and when I called, I upgraded to the deluxe pedicure based on the recommendation of the therapist I had on the phone. Today, I had a junior therapist and the experience was very average. I was very disappointed in the treatment and it’s lucky I was given most of it as a voucher as I would have been very annoyed if I’d had to pay $89 for the treatment. The staff were aware I had been given the experience as a baby shower gift and that I was 37.5 weeks pregnant. The treatment was meant to be a relaxing treat. The therapist I spoke to on arrival was lovely as was the therapist I had on the phone to book the treatment. I understand the girl who I had was junior and must have been very new to the role but it was a very average experience and not professional at all. The room was not set up when I arrived, there was little consultation around my pregnancy and comfort on the bed, no pillows provided. The room lacked ambience and the music was not playing in the speakers until halfway through the treatment. I would hate to think what the treatment was without the additional I paid for as I barely got a foot massage at all. For a pedicure that cost $89, I’d expect more relaxation, ‘experience’ and massage for the upsell. Kind regards, Skye Loudon 0400466219

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Was rushed by the beautician and not given what I asked for. Incredibly uncomfortable experience for my first bikini wax. Never coming back.

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very disappointed, was advised to come in early and then had to wait 40mins and then to be told my regular beauty therapist was no longer with them. Then I get another therapist that knew absolutely nothing about my past treatments or history of my skin so I attempted to relay information from past procedures. I was not impressed at all and the therapist did an average job, I was so annoyed at the lack of professionalism and care that the experience was not enjoyable. I bought a package treatment thinking i would be looked after and even if my regular therapist wasn't there, that someone would have reviewed my previous treatments and given me a summation of how my skin was fairing up after prior treatments. As I sat in reception waiting, I also witnessed another customer not happy with a treatment. I felt like it was a rushed environment and all they wanted to do was get you in and out quickly hence my therapist on the day cut me short when I was talking to her and said we are running out of time! when in fact they were the ones that were running late! Poor form overall.

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I did not receive the service I purchased as part of a package. Didn’t enjoy the facial at all and it was over 30mins shorter than my usual visits.

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Was booked in for a 90 minutes and only had hour massage. Very disappointed with the overall service the massage was nice however I didn’t get what I paid for. I also had a gift voucher for the 90 minute massage that I was looking forward to use for a while, as I’ve had cancer treatment in the past and was looking forward to fully indulge in a relaxing 90 minute full body massage. The lady at reception didn’t even know how to use my digital gift voucher so I had to pay for poor service with my own hard earned money. Was told she didn’t know how to process the voucher and got mixed with the time the treatment was meant to start. Was told there was a 10 minute consultation which I never had she also acknowledged I didn’t want a scalp massage as I wanted more time on my feet and back and I didn’t get enough time on my feet.