Pure Indulgence - Chermside Concept (2459 reviews)

Comment

I had an eyelash tint appointment at 10.30 on the 26/11 at the Chermside store. The staff member, Alexandra,was friendly, however completed the eyelash tinting process very differently from how I usually have them done. She removed the under eye pads before applying the tint and I also didn't feel any gel go on my eye lids. This caused for tint to get on my skin, see photo. After she applied the tint she didn't turn the lights down, so it was quite harsh directly above me. I didn't ask her to turn the lights down because I could hear her cleaning up and I didn't want to be rude. She also didn't offer a neck rub, which might just be an extra service some staff members offer but I was slightly disappointed from this. I was looking forward to a relaxing service and did not receive that. She also didn't offer me a mirror to check in afterwards, maybe because she knew I would see the tinting on my skin. I saw it once I got back to my car, however did not have the time to go back inside and give my feedback.

Comment

Too much consultation and trying to up-sell products and ongoing treatments. I just wanted a relaxing facial and massage and instead, I had a chemical peel, UV treatment which required uncomfortable glasses to be worn, bright lights and a head massage that was just a hair pulling experience. I understand the role of the therapist is to assess your skin and tailor the facial to that, but it was over the top and I left feeling worse - my skin on the other hand felt good.

Comment

At no time during my visit did I feel welcome. The complete lack of respect for me as a client was a surprise. My therapist spoke at me, not to me. Had lots of wax left on me which I got off at home.

Comment

Hello, I have just come from having the Pure Pamper Package and I have to say I am extremely disappointed. I left with such a headache and feeling nauseous and by the end was very 'unrelaxed'. The massage table I was on was broken so it knocked from side to side when any pressure was used on my body. (Similar to a table that is uneven and feels like it needed chocking up to stop the wonble). It made me feel quite seasick by the end. During my back massage the therapist tried to wheel a trolley beside my bed, bumping into the bed and walls as it was dark, she then struggled to find the PowerPoint to plug it in and this fidgeting was very off-putting. When asked to roll on my back, she said, so sorry to do this but I have to pop a mat under you back. It was FREEZING! Any part of me that was relaxed, now, was not. Whilst massaging my legs, she dropped the massage oil and it smashed all over the floor! Glass, oil. She said "O, so sorry" snd proceeded to continue to massage my other leg. When she finished she said shecwas going to get a broom to clean up the mess. I suggested we stop as I was totally not getting any benefit from this experience at all. She said "Don't you want to continue!?" I simply said "Well clearly there is glass And oil all over the floor!". She then said "Yes, that's why I am going to get a Brookton clean it up and I will ask if I can extended your facial" she then asked is this ok. I said "I guess". She soon returned with a broom in hand and again said "sorry" right before she flicked ALL the LED lights on facing straight into my eyes. She cleaned up and said "I have laid a towel on the floor so you don't slip or stand in glass". The facial was done, a few back scratches from long fingernails and we were done. She asked if I was relaxed and I simply replied "I guess so" as by now, my head was pounding due to the bright lights and I felt nauseous from all the swaying and my bladder was screaming as the (cold) heat pack was left to rest on my bladder for the entire facial. My very dear friend bought me a $500 gift voucher as I have had a rough time lately. I was so looking forward to this 'time out' just for myself. I am sorry I did not say anything when pay it was over as I needed a toilet, water and panadol. I have some money left on my voucher but simply could not go through this again. Gayle