Pure Indulgence - Chermside Concept (2465 reviews)

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This is 2 hours after my eyelash and eyebrow tint. Would prefer it to be darker, you can’t tell it’s been done

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I have had the signature pedicure in another salon ( Maroochydore) and I was very happy. Today at Chermside I left with my feet still feeling very rough without any moisturiser applied. The polish looks great but a good pedicure is so much more.

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I am usually very pleased with the quality of service I receive here however I was slightly disappointed after yesterdays appointment. I arrived home noticing many small hairs around my eyebrows not waxed. The lady who did my waxing felt very rushed. She did not talk to to me. She held the mirror to the side and therefore I couldn’t see the result of my eyebrow wax, and also wouldn’t let me hold the mirror myself. I was not spoken to throughout my appointment so I would know what she was doing next.

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Didn’t feel very welcoming by the therapist. She only ever smiled when saying goodbye at the end. Was just going by the books snd doing her job with minimal customer service. Treatment said 1 hour but only lasted 49 mins. First 20 was paperwork abd last 10 was just dressing up, product recommendations and goodbye. I might try another location. Service can definitely be improved by making it a bit personalised experience

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My regular therapist Lana, apparently, had left but I wasn't notified untilIgot there. By the time the replacement therapist started we were running 30 minutes behind schedule. Unfortunately on this occasion my session was mediocre at best. When you've experienced excellence it's had to be happy with less.

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The massage was amazing but I won't be back because I am sick of the hardsell which takes away completely from the relaxing experience in the salon. I will find a salon that allows me to decide how much or how many services I need.