Pure Indulgence - Indooroopilly (1974 reviews)

Comment

Hi, I've been visiting Pure Indulgence stores for the past year (and have been getting my eyebrows waxed for over a decade!) and I have never experienced such bad service as I had today. I was served by Trinity, and right from the start she seem disinterested in my appointment. There was no greeting, or general chit chat, but straight into what colour I wanted to tint my eyebrows. This was fine, I was happy for no small talk. However, straight away she started applying wax to my eyebrows (without even discussing what shape I was after etc). After applying about 4 strips of wax, she said "Oh, I forget we were doing the tint, I should have done that first. Oh well". She continued to wax my eyebrows (still without asking me what shape I wanted) - while continually sniffing in my ear. As the waxing finished, she started coughing, and continued to cough all through my tint (never excusing herself, or making any attempt to wash her hands before touching my face). When I got home and had a proper look at my eyebrows, I can't believe how awful the waxing job is. My left eyebrow is not shaped at all, and I can clearly see hairs above and and the end of my eyebrow that should have been waxed. Overall, I have been left with a terrible feeling about Pure Indulgence, and I doubt I will return again.

Comment

Both products I stated on the form as allergic to and discussed were used on my skin without my knowledge and caused a reaction as I explained they would. They didn't check ingredients and chose to use the other product I said I can't use without telling me. They refunded me the full price as another gift voucher.

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This place has dropped since the staff gave changed. I walked in, girl behind the counter just on the computer not phone didn't notice me for 5 minutes and seemed a bit "ditzy", she had finished stocking the shelves with products and left the cardboxes on the ground in plain view. Another girl was sipping away on her frappe at the counter which was unprofessional. I went in for a massage and eyebrow wax. The massage was average and the relaxing music they played kept stopping randomly with an awkward pause before switching to another song. The head part of the massage table fell off twice which made it hard to relax and the eyebrow wax was the most painful one I've ever experienced. I also didn't like how they started with the massage because my eyes felt comfortable in the dim lighting and got very strained when she had to turn the light up to wax my brows. Can't believe I wasted $112 dollars on that, it used to be worth it I don't know what happened to the place.

Comment

Please see attached photo. Eye brown and eye lash tint very disappointed with outcome. Huge dark circles under my eyes. Get rushed because she was 15 minutes late to my apportionment that was annoying as it was booked two weeks ago. $70 voucher used and they just said the left over $7 is on my profile... don’t really know what that means but they where so hush I get pushed out. Not to mention 39 weeks pregnant and this was my little splurge before I give birth to feel good... soooo disappointed

Comment

The business needs to get there facts right . They are not medically trained .

Comment

Very disappointed today in colour of Eyebrow tint. Came out blue/grey. I am a blond and have always had light brown. Never had this happen anywhere before. I have been a customer of yours for over 20 yrs.