Pure Indulgence - Indooroopilly (1980 reviews)

Comment

At no point at booking or when I arrived was there any mention of a surcharge until I went to pay. That is poor to inform of a surcharge at point of payment. No issue paying no if I was aware - there’s no mention of this on the website or when I booked . That’s extremely poor and lowered my opinion of the salon.

Comment

I have been coming to the salon for a while now. Never had a problem before. This is the first time I have had an appointment with this beautician, I think her name was Lauren. I was getting a brow and lip wax.The lip wax was perfect but the brow wax was not. When she showed me the shape in the mirror the first time noticed there was a gap in my right brow. I told her it looked weird and her answer was she assumed I was growing it out. I told her that wasn’t the case. She told me I could just fill it in with brow powder. I told her I don’t own any and asked if she could fix it. She kept asking what I used on my face, as if suggesting that it was some how my fault while trying to fix it. She also suggested I colour it in again. I told her what I use on my face (cleanser) and that I wear make up 3 times a year and don’t own brow powder. She said “bolocks” (something no one wants to hear will getting a wax) then continued to try and fix it, while not seeming to be happy having to do so. They are uneven, one is more arched than the other and one is longer than the other. Maybe I wouldn’t have minded so much about the mistake if she had apologized even once. Maybe I should have said something in the salon, but I just wanted to get out. I was so thrown and upset so I paid $40 for this and left.

Comment

Not one of my better waxing experiences.

Comment

Very disappointed in my pedicure. I was cut on two toes; my nails weren't shaped very well; and there is nail polish on my skin. In the past I have loved pedis from pure indulgence so this was surprising.