Pure Indulgence - Carindale Concept (1970 reviews)

Comment

Annie as always was professional, kind and courteous.

Comment

I was booked in the have a pedi and a manicure with a French polish. The exfoliating of my feet was perfect but the quality of the polish was so bad I took it off ASAP. My manicure was rather lack lustre and the polish was worst. I did comment to the receptionist Isabella although her name tag said Gabrielle. She then removed it herself and redid them. The second was better then the first. She said it was no trouble but her body language told me different. I also had my eyebrows shaped and that was well done. I arrived at the salon at 9.30 and never left until 1.00. In that time no one offered me a drink of water etc . They were gracious enough to not charge me for the manicure. I certainly will not be returning to that particular salon and will be urging my family and friends not to as well. Instead of having a relaxing morning / day it ended up quite stressful as I do not like complaining but felt as both polishes were so bad I had to have some satisfaction. I felt both young girls that cared for me were very under qualified. I realise they need to gain experience to learn but don't believe customers should be charged full price to be their guinea pigs. They were at least friendly unlike the receptionist/ manager. Thank you for asking for my opinion. Sorry it was so long winded but if all your salons are falling to that level I will be finding myself alternate beauty care.

Comment

Fantastic experience with Laura in helping me get my face ready for my wedding! Thank you so much!