Insignia Hair and Day Spa (2701 reviews)

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Twice now I’ve been here and the price is always way more than what is quoted online or over the phone. I think you guys just need to be a bit more transparent with this so customers aren’t caught off guard. It’s happened twice now. Sorry but need to give this feedback.

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Love the cut I got by Lou. My eyebrow waxing experience was not great at all though. I've had it done here before and it was fine, but it was someone different this time. She spent way too much time tweezing for a 'wax' and the hair was growing back within days.

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This is a hard one, because my hairdresser (Jess) was amazing. She did my hair exactly how I wanted it, so offered suggestions, and she was a perfectionist. She didn't talk too much (which I like) but she was very friendly and easy going. However, my only complaint is the wait time. This appointment was 45 minutes late, and my previous appointments (even from other hairdressers) are always at least 30 mins late. I understand that things happen, so I expect 5-15 mins late, but 45 mins is not acceptable. Jess was amazing about it and very apologetic, and in this circumstance I had nothing on, so I wasn't bothered. BUT I had a formal hair by Amanda a couple months back for a wedding, and she was running 45 minutes late too (even though the appointment was early in the morning). As a result, I missed my make-up appointment so I had to rush around doing my own makeup with not much time to spare. I don't think its the hairdressers fault, maybe the salon is over-booking, or under-estimating the time spent on each client? The client should at least get a discount if its running more than half an hour late! I love the quality of hairdressers, so I will still keep coming back, but I would go there more often if you fixed this issue.

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Way too expensive!! $260 for half head of foils, cut and blow dry!