Insignia Salon (3189 reviews)

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Got soaked when having my hair washed. $12 for a "treatment" that lasted 5 seconds. Covered in hair for my whole haircut. Look exactly the same as I did when u walked in. Service is going down hill quickly. Think I will go elsewhere from now on.

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My daughter went in to get her hair done for her Year 12 formal. She had a picture of the style she wanted as well as explaining exactly what she wanted. The stylist did nothing remotely like she was shown. If it wasn't for Steve coming to the rescue and redoing my daughter's hair, the day would have been ruined. Thank you Steve for saving the day.

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I went in today to have grey blending, I had six months of regrowth , mostly greying around the front. I was told I would have dark ash at the back and my front grey, which was mostly whitish , would be blended around my face. I don’t know what went wrong but my beautiful grey that was framing my face is no longer there, I think that maybe it was over processed with the purple toner. Its now a darker shade and a lot less then what I had originally had grown out. I’d been growing out my grey for over six months now and I feel I now have to start all over again. I also feel the regrowth is now going to be even more visible and a distinct line of growth because of how dark my overall hair is now, especially around the front. I said today I was happy with it but actually I think I was just in shock that I had just lost my grey face framing that I had when I first walked in and now it’s a darker shade of grey not very visible and a very small amount compared to what I originally walked in with. I’m sorry this didn’t go well, I’m feel so disappointed and discouraged that I now have to start regrowth all over again. Considering that amount of money I paid it’s very disappointing. I will not give you any verbal bad reviews but just want you to be aware of the mistakes that can really set people back when transitioning to grey. I’m not sure if there is any way to recover the grey around my face or if it’s too late now. I will try and use the clarifying shampoo a few times and see if I can recover some of the grey tone I originally had. If you have any other solutions please contact me to advise what to do or if there is anything you can do. Thank you.

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I have always had a positive experience at insignia hair and day spa however the last time I visited will be my last. The service was well below usual standards, I did not receive a high quality service and I was very disappointed in the visit to the day spa.

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Ridiculously overpriced for the quality of the service. I could have received the exact same hair style and colour at another salon and paid half the price. They make negative comments about your hair to up sell their products and treatments. After telling me how dry my hair was, they combed my hair while it was wet in the basin and now it is all broken. They do not have a warm and welcoming environment, it feels as though they are judgemental

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I got my hair done by Amanda today she asked so many intrusive personal questions which I thought was odd for someone meeetibg me for the first time I had a small braid and some curls put in - the braid was great the curls were not very nice I could have done a better job. I was charged $65 which I thought was crazy and can't believe a small braid is classd as an upstyle. I will be sticking to my hairdresser bianca who I have NEVER had an issue with she is fabulous. I'm a regular so for an exp like this is pretty disappointing!