Insignia Hair and Day Spa (3012 reviews)

Comment

Lou was lovely and I'm very happy with the job she did, however the young lady (not sure what her name was) washing my hair was very rough and it was almost like she was pulling my hair. I normally look forward to the wash part, but this was not enjoyable. I felt like she was in a huge hurry. Other than that, everything was great. Thank You!

Comment

Loved my stylist today (unfortunately I didn't ask her name, sorry!) but she really listened to what I wanted and helped me to make the right decision about my style with regards to my hair type. I had a bit of a rough experience when my hair got washed, not by my stylist, and this was the only downside to my visit today. I just felt the wash was too rough and I got a lot of soap in my ear

Comment

Emma does a fantastic job with cut and color. I would also like to say that Mel goes above and beyond to accommodate special needs and to make the experience putting the customer first. She is a great asset to the business.

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Jess gives such a great experience - facial, beauty, massage -all wonderful - thanks Jess!

Comment

Monday experience was far better than going in on a Saturday. Was cared for well by a hairdresser I've never seen before (I think her name was Jessica?), so I'll go back in on a Monday and see her again. As I don't have things on after my appt, it would be nice to have the option of having a style or not and paying for this as an option.

Comment

I only have one complaint. There is a young girl who washes hair, and she MUST have more training around how to wash long hair, as my experience with having my hair washed and massage from her is extremely rough, extremely painful and very unpleasant. It feels like she is pulling my hair out By the roots at every touch and by the end I’m exhausted from holding stiff through out the whole experience and my hair is a complete knotted mess, I feel like she’s snapped off pieces of my hair throughout the whole process which is devastating, and the conditioner she is using leaves my hair dry and knotted and stiff for days and It’s just feels horrible but with other people I’ve had who have washed my hair this doesn’t happen, so maybe she’s not using conditioner or isn’t using enough. I’ve had this young girl on a few occasions over months and she just hasn’t improved. I don’t feel it’s her fault I feel she hasn’t been taught correctly on how to wash longer hair. I am embarrassed to say anything when I’m there, can someone please support her with some more training. And for the sake of not having to go through this hair washing experience again after the last visit I was considering looking for another hairdresser. If your not sure please ask her to wash your hair and you’ll see.