Insignia Hair and Day Spa (3011 reviews)

Comment

My appointment was made half an hour later (told the day before so this was ok) but the issue was it took 35mins before my hair was washed and about 10-15mins before it was stated to be cut. I also found the hair dresser to be quite abrupt and difficult to talk to, I felt like she ignored me a lot and seemed annoyed/frustrated which I couldn't understand why. I was very nice and didn't make any mention of how long I had been waiting. I felt like I was walking on egg shells. It made the whole hair experience not relaxing.

Comment

Deluxe pedicure is poor value for money. Wasn't given the option advertised of mask or AHA Callous removal they just did the mask without asking my choice. Mask is just a cream. Wouldn't recommend fir pedicures. Body Masssge by Emma afterwards was great though

Comment

I didn't receive any professional advice as I knew what I was after, so I didn't really rate this. Tell your clients what you are doing at the basin - I had about 4 things go in my hair & was not told what was going in. The 2 previous times I was there I did have toner put in - both those times it was left in for a while, this time it was rinsed out immediately after being massaged into my scalp & combed through. Also the 2 previous times I had the same stylist, Alana (who I was happy with) & expected to see her at this appointment. I was confused when I was told my appointment was with someone else. Nobody had told me about the whereabouts of Alana & I found out about her whereabouts whilst eavesdropping on another conversation next to me. Let the clients of particular stylists know when their appointment will need to be with someone else. I loved Alana's work both times & told this stylist I wanted to have the exact same blonde to natural colour ratio, just touch up the roots of the existing blonde. I specifically said I did not want to be more blonde than what I was. However, when I had a good look in the mirror when I got home I didn't like my hair - I am a lot more blonde on top & more natural underneath - it almost looks 2 toned. This is not what I requested & I am very disappointed. The look I am after is dominant natural with some blonde highlights throughout (which is what I would like for my wedding next year). Now I feel like I'll need to get a colour matching my natural colour put through next time - an added expense which should not incur. My stylist constantly stopped to assist people at the front desk - she apologised each time, however perhaps you could consider having a permanent front desk person. Overall I loved the 2 previous appointments - this one was quite disappointing.