Ella Bache - Port Macquarie (1890 reviews)

Comment

I explained to the tanner that I wanted the tan dark and that I would leave it on until I go to bed (my appointment was 9am). The advice given was to use the 2 hr tan and leave it on for 4 hrs “no longer or you will go orange” and that the tan would be dark. I washed the tan off at exactly 4 hrs as advised 1:15pm. I am as white as a ghost and have whiter lines the entire length of my legs. I’m disappointed

Comment

Hi I arrived early and checked in with the person on the front desk. I was there for a 10am appointment. At around 10.10 someone finally came to tell me the appointment was running late, which I already knew. They said they had to set up another room and would be five minutes. About 10-15 minutes later I was put in a room and given a free hydrating mask which is nice, however being late meant I was late for my husband and for what we were doing afterwards. So there experience of enjoying a relaxing facial was not so relaxing. Whilst I was having the facial, which was done well, I heard a dog barking in the waiting room. When I went out there was someone with a small dog in their arms looking at makeup or something similar. Surely, just surely this is one place I can go where there are no dogs! I own one too, and love it, but really get sick of no matter where I go people have to have their dogs with them. Not your fault except obviously no one asked them to leave. So I am having a treatment in an environment where there has been a dog - not really hygienic. I have no idea if they went into the treatment room as well. Sadly it was not a great experience which I have enjoyed in the past.

Comment

We had this appointment booked for 6 weeks at 3pm and had a confirmation the day before which was awesome. We arrived before 3 and waited until 320.. 2nd time it has happened.

Comment

Hi there. I have been to the salon in Port Macquarie on numerous occasions and have always been impressed with the service. I understand how busy it can be ,especially during school holidays. However my appt time yesterday was at 2.15 pm and I didn't go into my appt until 2.40pm. Nobody informed me that my appt was delayed by almost 30mins and I eventually asked someone to find out. A little more communication needed. Thanks.

Comment

Positive- massage was lovely. Lady I had was lovely also. Negatives - I understand the reasons behind not accepting the gift card I had, however I do not agree that it should say Ella Bache on it, if all Ella Bache clinics won't accept them. It's false advertising especially as the gift card was bought from a local Big W and the closest clinic is Port Macquarie. People don't want to have to travel to Newcastle to use it.

Comment

Consultant needed to blow her nose instead of sniffing throughout the consult.