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Ella Baché - Balwyn

Ella Baché - Balwyn (1147 reviews)



Ranked 33 of 34 in Victoria

347 Whitehorse Road, Balwyn, Vic, 3103, Australia

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You can book at Ella Baché - Balwyn Balwyn online using our Book Now button located above. Select from a list of services offered, pick your favourite Ella Baché - Balwyn staff member and book from the dates available.

Our philosophy of personalised skin care has been with us from the very beginning.


We were created by Madame Baché in Paris, 1936, a revolutionary cosmetic chemist who believed just as we are genetically different, the same holds true of our skin. 


Her immense passion for skin care has laid the foundations for who we are today. 


Reviewed by 1147 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Ella Baché - Balwyn were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Opening Hours

MON 9:30 AM to 4:00 PM
TUE 9:30 AM to 6:00 PM
WED 9:30 AM to 8:00 PM
THU 9:30 AM to 8:00 PM
FRI 9:30 AM to 6:00 PM
SAT 9:30 AM to 4:00 PM
SUN Closed

What our customers are saying about us

Commented reviews only




Kew East
25 Jun 2026
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


Surrey Hills
22 Jun 2026
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


Hawthorn East
17 Jun 2026
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

After being with this Salon for more than half a decade, I received the worst experience this afternoon. The treatment includes LED but the eye shield was not correctly positioned, resulting in a suden exposure of strong light in my eyes. Asking for the lights to be removed, the first thing I received is " this is not my first time doing this and all my other clients didn't complain." There is no second re-adjustment being offered. After an awkard minutes of silence, I was offered to have a mask and suncreen to finish the session. When sessions finished, the message oil was applied heavily throught out my neck and arm areas. The suncreen had been applied so heavily ( photos could be provided upon request) that my whole face/neck could shine and reflect like a mirror. When I ask for reasons, I was told " this is not my first time applying this much suncreen to other clients and they didn't raise any concern". I addressed that my personal experience isn't very satisfactory and therefore wish for the heavy level to be removed. All I got offered is some cleaner. It took me a good 15minutes to clean myself and I felt really disappointed about the service.

Response from Ella Bache

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent visit did not meet your expectations. At Ella Baché Balwyn, client comfort and safety are always our priority. We have spoken with your therapist, who confirmed that she followed our usual LED protocol, including a countdown before commencing the treatment and checking that the protective eye shields were in place. As soon as you expressed that you were uncomfortable with the LED light, the treatment was stopped immediately, and an alternative treatment was offered so that you could still enjoy your appointment. We understand, however, that while procedures may have been followed, your experience and how you felt are what matter most. We sincerely apologise if our communication came across as dismissive or lacking empathy. This is certainly not the level of care we strive to provide. Your feedback has been shared with our team, and we will use it as an opportunity to review both our communication and treatment procedures to ensure our clients feel listened to, understood, and comfortable throughout their visit.

Posted on 08 Jul 2026



Hawthorn East
16 Jun 2026
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


Camberwell
02 Jun 2026
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


Balwyn
30 May 2026
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

Am is the best!!!


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