L.M. Spa (977 reviews)

Comment

I was treated to a very generous spa voucher for Christmas. It was the Moroccan Melt Spa Package. The organic products were beautiful, and the therapist was friendly yet professional. It was a treat to relax and enjoy being pampered from head to toe. I would recommend this experience. Some feedback that would make the experience even better. The first thing I noticed on arrival was that the entrance to the spa was very dirty. Lots of leaves, dust and bird poo on the paving at the front door. This should be kept clean to be more inviting. At the Hammam Chamber, I was given a very small bath towel to use after the Hamman experience. It was more suitable for wrapping my hair. I would expect a bath sheet or two towels for a luxury spa - one for hair and one for body. I also had to request water as the water jug was empty. This is a hot environment, so fluids are essential. Staff need to pay attention to these details. When I returned to my locker before the second part of my treatment, the floor in the female bathroom was extremely wet. I slipped but did not fall. For safety, having some non-slip mats on the floor may be appropriate. I mentioned this to reception as a hazard. The remainder of my treatment was excellent until I was directed to the lounge for more time to relax and enjoy tea or water. There was no tea, so I had to ask for it to be replenished. As a luxury day spa client, I should not have to point out these issues. Overall, it was a beautiful experience but it could have been outstanding with a little more attention to detail.

Comment

We had a great experience with our massages, warm and friendly staff, excellent knowledge of the massages they practice, and we left floating on cloud 9

Comment

Hello, the service was amazing and on the whole we had a very positive experience. Just some wider feedback to consider: - As treatments are quite long and sometimes spaced out (our massage was 10am and Hamaan 12:15) having no options for food was quite challenging. The Cafe is only open from 12, and even they take 30 mins to prepare something. Having small lighter bites like muffins, ready-made sandwiches, Croissants which are all cold and doesn't require a kitchen would be useful. I understand this is more feedback for the lounge bar rather then the Spa treatment

Comment

Please do not change your quality of service and the makeup of your rooms. It is too easy to get sucked into the new age of QR codes and minimalism. It is nice to sit a read about the hotel and surroundings on paper (not on a phone or tablet) over a nice wine.

Comment

Beautiful location, lovely people, fabulous massage!

Comment

Anya was fantastic. Pregnancy massage table was the most comfortable I've been in months.