L.M. Spa (1080 reviews)

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We had the Spa package and it was fabulous and very relaxing start to our weekend

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Not much just to follow the instructions given by the client, if someone says they need it soft keep it that way or vice versa for the one who asked for firm.

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I think the welcome process for returning customers should be different. It can’t be fixed simply by building a database so you’re not asking returning customers to fill out the form which ones told was for insurance. There’s gotta be a better process for this repetitive process. Unless there’s been a change in circumstance which can be quickly checked by the receptionist. There were no towels in the ladies shower area. I had to go out and grab some by the pool. Other than that I had a great experience with my masseuse Amy. I’ve been coming to this spa for years.

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The massage was amazing however we did not get what we paid for the male receptionist was rude even when l showed him my voucher no effort was made to reimburse me for not having 2 facials that were paid for. Instead we received a spa soak that was dirty. We were supposed to receive a couples 60 minute massage followed by a facial with pool and a glass of wine. The massage was amazing and so professional we were just let down as we called numerous times to confirm appointment but made to feel as though we lied, about not receiving a text message to confirm appointment also we showed him the voucher at the end of our treatment because he said we got the treatment confused and offered the spa soak over 2x facials because they didn't have enough therapist.

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After a wonderful massage experience went to the pool and spa. Very disappointed was very cold and uninviting.

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Only feedback is that need to get rid of rusty hair dryer stand that is falling of wall in bathroom. Have mentioned this last 2 visits with no outcome. Also lockers are often difficult to lock, have seen others struggle too