L.M. Spa (1258 reviews)

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I was expecting a nice warm herbal tea however it was cold and unenjoyable. I was also disappointed that the lounge downstairs had removed the two day beds where you can kick your feet up and relax. Otherwise everything else was great.

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We were asked to change appointment time which we could not so arrived for our appointments no one around I had to use the desk phone to call reception to ask if someone was coming. So after 20 mins someone came then quickly told us to go into the Hamman room and then no one would be around after we got out and just to leave . No personal experience no welcome no after care experience would not go back again totally unacceptable.

Comment

Better reception staff than my last visit with the rude Indian male who told me my voucher was invalid unit I showed him the original which was still valid. Dirty toilets and shower even though I had an early morning appointment. Shower had not been cleaned with hair covering the tiles and base of the shower. Therapist were good at their treatments. The facilities are dirty and need an upgrade, definitely not as good as it use to be 5 years ago.

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I have visited L.M. Spa many time's over the year's, and my experience has always been absolutely amazing. The staff are always very professional and friendly, and the facilities are superb. I love being able to have access to the pool & spa after my spa treatment, as it's an additional treat to imurse yourself in. Surrounded by the picturesque Mansion gardens I couldn't imagine a better place for your next spa treatment.

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I remember visiting this Day Spa prior to my wedding over 20years ago and it was such an amazing experience. The staff were professional and courteous and the feel was of pure luxury. I don't think there has been any cleaning, or maintenance in that 20years. Extremely overpriced for the service. The staff look like they had just walked out of high school, with no thought to their appearance. The therapist spent more time fluffing around with the hot stones than she did actually using them.

Comment

Beautiful treatment room, lovely therapists, gorgeous pool, lovely robes, loved the heated massage table. In person experience was wonderful, very sweet staff (found online comms not as friendly but in person, excellent) Only negative - The shower was covered in long hair and the shower did not appear clean.