L.M. Spa (1258 reviews)

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Courtney undertook my treatment she was lovely and so respectful of f my needs. Thankyou

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Very relaxing, calming environment including soft music, pleasant aromas, availability of hot tea and water. The provision of fluffy robes and slippers is lovely, however unfortunately one size does not fit all...bit embarrassing for me as a client. Next time I will bring my own robe...sigh. The massage itself was absolutely wonderful. Very skilled and respectful team. I felt very relaxed at the end. We were staying at the Mansion Hotel and had not brought swimming gear with us. The lovely staff gave us a voucher allowing us to return and use the pool, gym, sauna at our leisure. It is a little pricey, but enjoyed treating ourselves to a luxurious experience.

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The staff were lovely and the overall experience good, the cleanliness of the toilet floors and the steam room were a concern, there is mould in the outside of the steam room which turned me off using it. I think Hulie was my masseuse, she was extremely skilled and very kind, I will return to see her as a therapist.

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The environment was lovely but unfortunately the rest was not what I thought, I asked for advice on what could assist with certain areas of my face but didn’t receive any. No communication on products used, recommendations of what may help or even things to avoid, Was not advised we would be able to access the pool, gym or steam room prior to visiting so was not prepared to do so ,,,(swimmers etc) Cost was expensive in comparison to other places I’ve been and had the same service,

Comment

I visited with 4 friends. The staff were wonderful and the treatments we received were amazing. Loved the pool, spa and steam room plus plentiful towels, super comfy robes and lovely toiletries. My only slightly negative feedback is that the size of the change room and number of showers isn’t really suited to more than 3 people at anyone time. It’s a bit squishy! There were 8 people trying to get showered and changed at one point and some of us ended up changing in the pool area.

Comment

This visit was a present from a family member so I didn't say for it and can't say value for money. We thoroughly enjoyed our visit but believe you could improve in a few areas. We found tge area near the steps of pool/spa very slippery and we both nearly slipped over. Also tge pool itself was very slippery on the steps getting in. Maybe it needs a good brush down daily. My husband is 73 and if he fell and broke something, you would have had a law suit on your hands as no signs were up anywhere about taking care of wet and slippery surfaces. Just lucky I was able to stop my fall and warned my husband to be extracareful. He still slipped a bit whilst holding onto the rail. Very dangerous. As for the spa/massage room, it looked perfect but I believe you could put a rail at the edge of tge spa to help aged people like us to get in and out. The lovely ladies doing our massage did a wonderful job and we felt great after our experience. A big thank you.