L.M. Spa (1258 reviews)

Comment

I remember visiting this Day Spa prior to my wedding over 20years ago and it was such an amazing experience. The staff were professional and courteous and the feel was of pure luxury. I don't think there has been any cleaning, or maintenance in that 20years. Extremely overpriced for the service. The staff look like they had just walked out of high school, with no thought to their appearance. The therapist spent more time fluffing around with the hot stones than she did actually using them.

Comment

Beautiful treatment room, lovely therapists, gorgeous pool, lovely robes, loved the heated massage table. In person experience was wonderful, very sweet staff (found online comms not as friendly but in person, excellent) Only negative - The shower was covered in long hair and the shower did not appear clean.

Comment

The toilet/change area needs a good clean - it was grubby and needs maintenance. I realise the facility is a bit tied but it could be really clean. And as two guest we were given a locker/key to share which was not big enough- and put our bags nearby . We should have been offered a locker each. We had a hammam and guests need to be told the very hot steam comes out where your feet hang when sitting on the tiled seat and you could burn yourself. It’s not a very comfy seat have keep your feet up so they don’t get burnt. The staff member who greeted us made it a flat experience- she did what was necessary felt like they did not care. Not customer service manner consistent with a good spa experience. The towels and gowns were good.

Comment

I have visited the Spa a number of times but was really disappointed this time. I’ve previously rated the mansion for its attention to the small details but they were missing this time. For example no water in the waiting area, noisy portable heater in the room. The therapist had to leave the room a few times during my massage, this meant that my massage was interrupted and shortened in experience - ending at the same time as my partners. I did not feel it was value for money or the relaxing experience I was expecting.