L.M. Spa (1222 reviews)

Comment

Staff are amazing! I feel that the showers, toilets and steam room could do with an upgrade, and regularly checked for hair on surfaces. It would be great if towels could be provided inside the changing room together with the robes and slippers. As mentioned, staff are amazing, but could probably do with an extra pair of hands that focuses on tidying/cleaning spaces solely - instead of the therapists having to do it. I make these observations based on visits to other spas.

Comment

The treatments were superb and very good value for money packages in a beautiful environment, including a stunning indoor warm pool. Improvements to customer service are require. I experienced gaps in communication and lack of response to phone messages which was unhelpful prior to visit etc. I would like to have included another person to the outing and advised this 2 weeks prior, with no reply to this either. This aspect is a shame for such a lovely spa with beautiful treatment options. I would return again as therapists were excellent and overall a lovely day out.

Comment

When we arrived for our appointment we were not even acknowledged until we greeted the staff ourself. The staff were not friendly at all, we did not feel welcomed. We were rushed to get changed and get ready for our massage, no drinks offered. We booked a 60 minutes massage but only had 45 minutes of massage. I was so excited that I drive all the way from south east Melbourne, however I was heavily disappointed. Definitely will be returning.

Comment

The place is quite dated. Changerooms/lockers are flimsy or need maintenance and a good clean. Also, the changeroom/locker area needs to be bigger. Being Sunday, they needed more staff at reception. Having one person, she seem to be run off her feet, which affects the whole calm environment. Not her fault, just needed more staff. While the spa is dated and not very lux, the treatment (massage, facial and hair) was great. Therapist was great - no complaints. For the priced we paid, it's value for money.

Comment

Spa felt really old an dated, really needs an update. The bathrooms were also really tired and should have be well stocked of towels, hairdryers, skincare etc. Lockers were too high to reach. I wasnt required to fill in any forms before my treatment which i thought was odd. part of my package included access to the pools but was not shown or told about them when there and so didnt use. for a play that previously had a reputation of being 'luxurious' it definitely didnt feel that way.