L.M. Spa (1258 reviews)

Comment

This visit was a present from a family member so I didn't say for it and can't say value for money. We thoroughly enjoyed our visit but believe you could improve in a few areas. We found tge area near the steps of pool/spa very slippery and we both nearly slipped over. Also tge pool itself was very slippery on the steps getting in. Maybe it needs a good brush down daily. My husband is 73 and if he fell and broke something, you would have had a law suit on your hands as no signs were up anywhere about taking care of wet and slippery surfaces. Just lucky I was able to stop my fall and warned my husband to be extracareful. He still slipped a bit whilst holding onto the rail. Very dangerous. As for the spa/massage room, it looked perfect but I believe you could put a rail at the edge of tge spa to help aged people like us to get in and out. The lovely ladies doing our massage did a wonderful job and we felt great after our experience. A big thank you.

Comment

I was expecting a nice warm herbal tea however it was cold and unenjoyable. I was also disappointed that the lounge downstairs had removed the two day beds where you can kick your feet up and relax. Otherwise everything else was great.

Comment

We were asked to change appointment time which we could not so arrived for our appointments no one around I had to use the desk phone to call reception to ask if someone was coming. So after 20 mins someone came then quickly told us to go into the Hamman room and then no one would be around after we got out and just to leave . No personal experience no welcome no after care experience would not go back again totally unacceptable.

Comment

Better reception staff than my last visit with the rude Indian male who told me my voucher was invalid unit I showed him the original which was still valid. Dirty toilets and shower even though I had an early morning appointment. Shower had not been cleaned with hair covering the tiles and base of the shower. Therapist were good at their treatments. The facilities are dirty and need an upgrade, definitely not as good as it use to be 5 years ago.

Comment

I have visited L.M. Spa many time's over the year's, and my experience has always been absolutely amazing. The staff are always very professional and friendly, and the facilities are superb. I love being able to have access to the pool & spa after my spa treatment, as it's an additional treat to imurse yourself in. Surrounded by the picturesque Mansion gardens I couldn't imagine a better place for your next spa treatment.