L.M. Spa (1065 reviews)

Comment

We were very disappointed with our spa experience due to the rudeness of the male on reception. From the moment we arrived he was argumentative, unprofessional and dismissive in regards to advising us that our Luxury escape vouchers had expired. Our vouchers had not expired and was valid however he was looking at a previous voucher as we were return clients. No apologies were made from him, even when he eventually did find our current voucher. The interaction with him left us feeling uncomfortable and not the calming spa experience we took an annual leave day for to enjoy. As a previous client who has been numerous times to the spa, I will not be returning due to the unprofessional treatment we received from this staff member.

Comment

We practically had the entire space to ourselves. We were expecting during school holidays that there would be others in the pool, but it was really lovely and relaxing and special for it to just be my friend and I. We arrived early and spent an hour in the pool before our treatments. The treatments were the right amount of time, and the practitioners were professional. If I were to critique the experience, I’d say that the bathrooms are tiny, especially when there are more than 4 women in there trying to get changed. No seats to sit to put our shoes on, etc. also, the sound system in the treatment room was rubbish - it sounded like the practitioner was playing music from her phone. This took away from the high standard ambience of everything else.

Comment

Our experience was fantastic, only negative was that the water in the spa could have been warmer

Comment

This was hard to rate. Reception area was lovely and inviting but change rooms were quite messy with towels and robes. We arrived in reception at 3.25 for a 3.45 appointment but due to receptionist not being able to find our voucher, we were delayed for our massage which then did not equate to an hour. we probably had a total of about 40 minutes all up. Massage was great but we paid had for an hour. Massage started at approximately 3.55 due to the confusion at reception but yet still finished at 4.40. Disappointed that we didn't receive what we paid for, and I feel I should have been offered a refund for what we missed out on. Once massage finished, I was called back to pay for the "other" massage. I had paid $300 for both and on the day, I had asked the receptionist that it reflect that the voucher and the extra massage for $150 were linked but each time I called (had to reschedule three times due to a family illness), they could never find the two massages that were paid for together, booked in together. I felt it was very unprofessional and when asked yet again yesterday to pay, I was highly disappointed that I had to go through a bank statement to show proof. Although the girls were very polite, this shouldn't have happened.

Comment

The toom was warm, but I was cold during the massage. Heated blanket on bed would be beneficial during winter.slipoers and dressing gown was a special touch.