L.M. Spa (1166 reviews)

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Our massage was amazing to top off our overnight stay at the mansion hotel very relaxing highly recommend

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Price has increased with no notice, my booking time was changed with no notification at all. Changing facilities are in desperate need of an upgrade, there hasnt been any changes in 12 years. Toilet paper holder in bathroom is broken, has been broken for some months now. When I made my booking the massage was priced at $150 on the website. When I paid at reception, I was charged more and when I queried the cost I was rudely told that the price increased on Sept 1st. My booking was made more recent than that and the cost on the website was $150. The $49 scalp massage is a few drops of hot oil and a quick massage. Also upon arrival there was no one in reception to greet me, I waited a few minutes and took it upon myself to grab a clipboard and fill in the form. When the receptionist finally came in I felt I was just an annoyance to her and the service level is not reflected in the price you pay. I am a regular user of the spa but I dont feel its good value for money anymore, I cant fault the massage but the overall experience is not at the level it used to be at.

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Absolutely love it here , been many times and will keep coming back !! Best massage ever !

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We felt that both therapists were in experienced. The oil used was of low quantity and didn’t have a pleasant feel or scent. The massage it self was repetitive and the therapist had bad breath. At one stage massage around the side of my neck up my face was weird and uncomfortable. The heated towel was so hot it burnt my back. The ambiance was nil shuffling of shoes and hands stop start not fluent. On leaving there was no professional relaxation time with a herbal tea or water. Ushered out to receptionist who was on the phone. No formal goodbye. For a 5 star accommodation price tag. It was a real let down and hope by providing this improvement will be made for the unsuspecting guests.

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My massage therapist, Jenny, was friendly, kind and absolutely amazing at targeting the areas of my body in greatest need of relief. She listened and customised the treatment to suit my needs. I would definitely recommend her and would love to come back for another treatment!