Ella Bache - Wollongong (920 reviews)

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I visited for a brow tint yet it was too light, I had another appointment within a day or too so had to get them re tinted

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I was a bit disappointed with the colour of my brows. They have come out black. I have been to the salon many times and do ask for dark brown however this time they are definitely black not brown.

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I paid for a package and was very excited. The treatment started with the back massage which was only just ok (I asked for a firm massage on the intake form, however received a gentle slow massage) so I was already feeling a little let down so was hoping the next treatments would be better. Next was the body scrub, What body scrub? It was the biggest let down. There was barely a scrub, it was far from thorough and my skin definitely did not feel exfoliated afterwards. So after a long time of feeling disappointed, we got to the facial. The facial was lovely. If I had known that the other services would be like that I would have just had the facial. But I wanted a package and I was looking for a salon for ongoing treatments. I paid for a 2.5 hour package and left within 2 hours. I was so hopeful for a great experience however left feeling quite let down. I was hoping to find a salon where I could have ongoing treatments however I will not be returning to this one.

Comment

Very disappointed with your Pedicure procedure and location within the shop. Sitting in partially partitioned section of Reception area, on a narrow bench leaning against the partition wall. Quite uncomfortable. No foot spa or leg massage. Minimal foot massage. No warm towels. No base coat on nails. Limited choice of colours....and $55. I booked Ella Bache for a more luxurious and pampered experience than the shopping centre Nail care salons but did not receive anywhere close to the specalised treatment provided at these centres. The massage chairs, foot spas, lengthy leg massages and wide choice of colours and treatments plus much more reasonable prices all add up to a far superior and more enjoyable service. I'll not be returning to Ella Bache.