Beauty by Rachael-Lee (578 reviews)

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The service I received was great and the staff member was very knowledgeable.

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First ever lash lift and tint and henna brow experience! Absolutely love the results!

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Fantastic service very happy with my lashes

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I have had my eyebrows done at Beauty By Rachel Lee 2-3 times over the last 2 years. I recently went back due to wanting a brow tidy up. A staff member (I will leave anonymous) did my eyebrow wax and before we began she held up a mirror to my eyebrows and went my problematic areas and what she planned to do before starting. I did enjoy this as I like to know I can trust the person doing my eyebrows and not feel scared that they are going to do something I don’t like. During the appointment I did feel a bit uncomfortable and judged about my eyebrows as my flaws in my eyebrows seemed to be repeated and when I would state that I’m trying to grow them out, I felt more judged. Overall the customer service was great, but my eyebrows at the end did not look neat or tidy, I still had a heap of baby hairs all around my brows which should of been waxed off. During the start of the appointment I did ask that they would be removed as this is basically the reason I wanted my eyebrows waxed to begin with I would go back again but not to the same staff member.

Comment

Brows look great however I was waiting for over 40 mins for my treatment and asked 3 times who I was while waiting. When I got in the treatment room, I was asked what I wanted even though I had mentioned it previously and I had an appointment for my brows. Not sure if today was an outlier but it seemed very delayed and rushed.

Comment

Lovely salon. Friendly staff greeted upon arrival. Staff member who attended to me was nice enough but needs some help with learning how to chat to the client while working so not just sitting there in complete silence. Paid deposit of $15.90 when booking was made online. After eyebrow wax and tint and lip wax was done, I paid another $37.10. Totalling $53! This is expensive compared to many other salons within Penrith area.