Pure Indulgence Garden City (1824 reviews)

Comment

Towels smelt bad Therapist kept massaging the bone Did one hand but not the other

Comment

It was just boring, not worth what it cost, was glad I had a gift voucher and did not have to pay full price. I get a massage every month, have done for years, this was just boring and their was not atmosphere. Running off your reputation at the moment, so you need to pick it up. Nothing indulgent about the experience at all.

Comment

I had to wait 15 minutes after my appointment time to have a therapist talk to me about my treatment (massage) once in the room I waited for about another 10 minutes before she returned - it doesn't take more than 5 minutes to undress and lay down. While the quality of my massage was great i felt it was only half completed as only my back and back of my legs were massaged. My arms and feet weren't touched and I was not asked to turn over to have the front massaged. My massage did not go for the full hour. If you take the massage time from when I was taken through to the room I missed out on 12 minutes of what I had paid for which is not fair, I was at the spa on time and paid for an hour massage. I was also asked if I would change my massage to a 30 minute massage and facial package - I don't like facials so said no so now feel that as I did not accept what the therapist wanted me to do is why my massage was cut short.

Comment

I’ve been a client of Pure Indulgence Garden City for some time and have always had a wonderful experience. Unfortunately my facial today was actually awful. I was given a different therapist to the one I booked in with when making the appointment. When I questioned it, the new therapist just said “yeah I don’t handle the bookings”. My facial was quick and compared to my previous experiences didn’t include anywhere near as many “steps” and products. My skin feels awful. I’m going straight home to wash my face. I have left over cleanser and exfoliate still on my face. Really disappointed with this experience and am now questioning if I’ll ever go back.

Comment

I was on the table for a massage and was left feeling untouched for a good majority of the time???? I was just lying there thinking what on earth is she doing and why isn't she dedicating her time to me here. Massage was okay. Was left with a awful headache that came on mid massage First time thats ever happened. Can't say it was very enjoyable.