Pure Indulgence Garden City (1818 reviews)

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I have just had a terrible experience in Garden city today with rude staff. Changed the menu I booked because it’s different from what I usually do, and told me that because they thought I made a mistake without confirming with me first. Water dripped on the back of my neck from my face. I had to ask for a towel to wipe it, but the lady just put the towel on my neck and kept quiet the whole time, with no answer and no apologies. After the treatment, I didn't purchase the product she recommended, she gave me an annoyed look and was rude to me during the entire transaction.

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I was extremely disappointed with the facial I booked in and the pedicure. The treatment was cut short on time and done in 1 hr 20 minutes. The facial did not incorporate all the aspects as advertised e.g I did not receive the scalp massage, and no oil during the very quick hot stone massage, and the facial just seemed to include the very basics. Compared to my daughter who had the same facial at the same time, she loved her treatment, and obviously got what was advertised in the promo. The pedicure was the worst I have ever had, and I would have to say I've had better pedicures at cheaper prices and in 3rd world countries. I have never ever had a pedicure with no foot rub or moisturiser. i left with my feet feeling dry and scratchy, certainly not what ones feet should feel like after a pedicure. even after telling the therapist I was really looking forward to a good pedicure and a foot massage. Very disappointed for Pure Indulgence standards and the fact that I took time off work for what should have been a relaxing and pampering experience. I have been a client at this salon for a while and have had excellent therapists in the past, Leyla, Lucy ans Shara Mae. Today was definitely a bad wxperience with an inexperienced therapist.

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I visited the westfield garden city branch for a brow shaping and my brows were absolutely destroyed. The staff member did not ask me any questions about any personal preferences regarding brow shape or thickness but rather went in guns blazing. My brows were completely uneven, the hairs were over trimmed with scissors to the point that my left brow had a completely straight edge that lined up with a scissors edge, the skin was severely pinched with tweezers on the left brow causing bleeding and the development of postules in the days that followed. It was a dissapointing experience and I won't be visiting pure indulgence again.

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The hot stones burnt me and it was freezing in the room also each time she wipe the oil off she used the same towel and it wasn't warm it was cold and that ruined it all and it felt like it wasn't worth the money as I felt like it was all rushed