Pure Indulgence Garden City (1824 reviews)

Comment

the first time i was there it was fantastic so i rebooked the same facial and the second time around which was just 2 days ago on Monday- it was terrible. The beautician was like a trainee standard, everything was very clunky. I did not get my moneys worth and could not relax at all during the entire time because the treatment was so poorly executed. I could have washed my face better than paying $$ for a beautician to lightly put products on and then wiping it off. It was almost a waste of time - if only all beauticians were of the same standard as my first treatment. If this was what I got on my first visit i would have never returned and would never recommend anyone.

Comment

I had an indulgent pedicure, and my feet look no better than when I walked in, other than my toes have nail polish on them. I was asked what my problem areas were, to which I advised my heels and the balls of my feet. Those areas are still rough even after an hours pedicure. My booking was not handled correctly as I was having a massage and a pedicure, which apparently had to be done by two different staff members. My choice was to come back in another 45mins to have both done at the same time, or the alternative was to have the pedicure, move roooms for he massage, then go back to the other room to the polish put on my nails! Totally unprofessional service provided. Once complete I was told I shouldn't be using a voucher on a Sunday; why not?? I was told it was probably their fault in not telling me when I called to book; well I booked online anyway. Will not be going back ever.

Comment

As a returning customer,I was disappointed at the miss understanding of what I was expecting. When I ordered TOTAL BODY I was expecting Total Body experience no just my back. This was also very expensive but was willing to pay for a Total body experience and this is why I am making a suggestion to change your wording in the list of services.

Comment

Massage was a bit lack lustre. One handed and not very good

Comment

The consultation was really rushed. Other therapists normally take the time to show a mirror and ask how the eyebrows are to be done but I felt this was too rushed and too much was taken off one side.