Pure Indulgence - Chermside Concept (2465 reviews)

Comment

I have loved visiting Pure Induglence in the past.. The ambiance is wonderful and staff are well trained. But their 'upselling' is becoming a firm put off. Today I booked an 'eye trio' and decided for a $65 express facial as well... .. On booking I was told a 'more complete' service would be $85... Ok so I booked for that. On arrival I explained I had no skin concerns and was going to a wedding so just wanted to enjoy some time out. Well 'if I wanted to glow' there was a more amazing facial at $110... And of course an extra add on at $40 would really make me pop! Seriously from $65 to $150... I just wanted to enjoy some time out. The young girl that served me was very confused I had no skin concerns... She queried me strongly ... 'Your not worried about your dry skin.. Or pigmentation.. '. Hmmmm thanks for trying to make me feel bad to buy more service but I had been feeling pretty good before I got there. I really don't think I'll go back after today.. I feel like I've run a gauntlet when I just wanted to enjoy a nice hour to myself.

Comment

Low rating on service experience and value for money of service experience due to the following: Booked my appointment 2 weeks ago for an express microdermabrasion. I was asked if I wanted to add a hydration mask so that they could include additional time for my session. I agreed specifying that I wanted to add a hydration mask along with my express microdermabrasion and Int appointment was confirmed with the hydration mask. Upon arrival of my appointment I was advised that my booking did not allow for the extra time for the hydration mask and could not have it. Unsatisfactory and a disappointing experience.

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Very unhappy with how my brows were waxed. A 'tidy up' of my thick eyebrows doesn't mean wax/pluck them until they are thin and uneven. Will not be returning or recommending Pure Indulgence to others for beauty treatments.

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Staff audibly loud in corridors throughout 1.5hr massage (which only went for an 1hr 15 with many breaks between). Very disjointed “experience”. Staff lovely demeanour & personable.

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The last time I did pedicure there was wonderful, a perfect result, the staff (I don't remember her name, unfirtunatelly) smoothened my foot so well, nail polish perfect done, nails shaped correctly. But this time, I told the staff that my foot needed to be smoothen very well, she did it just a little, without strength, the shape of the nails is bad, the nail polish is bad, everything got a really low quality.

Comment

The girl at the desk who greeted me was really lovely and welcoming but the girl who provided the treatment just seemed like she couldn't be bothered. I'm not sure if this is her usual personality or if she was just having a bad day. There was no warmth to her, it was kind of like...ok let's just get this done!