Pure Indulgence - Chermside Concept (2465 reviews)

Comment

At no time during my visit did I feel welcome. The complete lack of respect for me as a client was a surprise. My therapist spoke at me, not to me. Had lots of wax left on me which I got off at home.

Comment

Too much consultation and trying to up-sell products and ongoing treatments. I just wanted a relaxing facial and massage and instead, I had a chemical peel, UV treatment which required uncomfortable glasses to be worn, bright lights and a head massage that was just a hair pulling experience. I understand the role of the therapist is to assess your skin and tailor the facial to that, but it was over the top and I left feeling worse - my skin on the other hand felt good.

Comment

I had an eyelash tint appointment at 10.30 on the 26/11 at the Chermside store. The staff member, Alexandra,was friendly, however completed the eyelash tinting process very differently from how I usually have them done. She removed the under eye pads before applying the tint and I also didn't feel any gel go on my eye lids. This caused for tint to get on my skin, see photo. After she applied the tint she didn't turn the lights down, so it was quite harsh directly above me. I didn't ask her to turn the lights down because I could hear her cleaning up and I didn't want to be rude. She also didn't offer a neck rub, which might just be an extra service some staff members offer but I was slightly disappointed from this. I was looking forward to a relaxing service and did not receive that. She also didn't offer me a mirror to check in afterwards, maybe because she knew I would see the tinting on my skin. I saw it once I got back to my car, however did not have the time to go back inside and give my feedback.