Insignia Hair and Day Spa (2703 reviews)

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Twice now I’ve been here and the price is always way more than what is quoted online or over the phone. I think you guys just need to be a bit more transparent with this so customers aren’t caught off guard. It’s happened twice now. Sorry but need to give this feedback.

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THis was my second visit. My first visit was great the hairdresser explained everything and was great !If i was rating the above on my 1st vist it would be all 10's ! My 2nd time there i wanted the same - had a different hairdresser but thought it was all written down on my card so would not have any problems having the same color etc. I was asked what i wanted done and asked them to refer to the card as i was really happy with last time. They made me feel out of place in asking this - and when asked questions, felt they did not explain to me in terms that i understood. I will return but will be asking for the orignal hairdresser as she was fantastic ! Overall great location and environment !

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I’ve been a loyal customer for about 7yrs and I have my usual hairdresser. She’s helped me to try new hairstyle by giving an honest assessment of what I want and what I should have. Every time I have a request of a certain style, the hairdresser would spend time to explain to me how she would do the job and she would also give her suggestions. But I just wished that it wasn’t so expensive, maybe the current point system should be more achievable by earning bigger points for each dollar spent. Maybe a better incentive by reaching a certain points can qualify for a trim or a quick hair treatment or scalp massage. Please review the pricing. In saying that, I would still recommend Insignia because the quality of work is worth to experience,,,,at least once!

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What a wonderful experience! Love coming to Insignia for a few hours to relax and be pampered, and I am never disappointed. Sue's massages are amazing and Maryann's facials always hit the spot. Cannot wait for my next visit! Thanks ladies.

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My experience at the day spa was great, I will definitely visit again. Just a little feedback - It would have been great if someone had sat with me when I arrived to take me through the treatment I was going to receive and explain what was happening first and what to expect, it seemed a little disconnected and although I booked the treatment and had an idea of what I was getting, it would have been nice for a professional to take me through the treatment beforehand. It was also a little awkward having to carry my clothes and bag around from room to room, it would have been a nice experience if there as a basket to place my belongings or even a bag for me to place them in rather than risking dropping my bra in transit. All in all, the experience was lovely, the ladies were great and I would definitely recommend it. Just those few tweaks would set you apart from competitors in the area and make the whole experience more luxurious.

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I absolutely loved the treatment from the gorgeous receptionist, hairdresser and one lovely lady who have done a foot massage. However, I was quite shocked with the pedicure service I received. It was done in 5 minutes (which is ok if everything is completed), but when you're heavily pregnant who is coming for a pedicure, I first of all would love to receive the pedicure itself! Yes, the second lady was amazing and have provided me with lovely scrab and massage, however the first lady haven't even touched my nails. I'm very disappointed as I'm at the stage where I can't really do the pedicure myself and this time I paid for a Deluxe Pedicure but received just a short foot scrab and massage. I love this salon and people who work there are passionate about the level of service as well as the customer service, but the lady who supposed to do a pedicure just doesn't belong in this place. She also at the very beginning asked me what drink I would like and I asked for a tea that has never been provided. Which is not as big of a deal compared to the pedicure I paid for that I never received. Would totally come back for hairdresser service, but I discouraged now to try any other SPA services they provide.