Insignia Hair and Day Spa (2703 reviews)

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I mean this with the utmost respect and kindness. I love the colour of my hair! my hairdressers customer service was 10/10. She was lovely and friendly. Though my haircut was horrific. I showed an inspo photo of curtain bangs and front layers, she was going to cut my hair whilst wet and I noticed she was a bit unsure and then told me she'd cut my hair dry, which I couldn't understand how or why, her reason was because my hair was a bit thick? She began to cut and from the first cut i knew she had no idea what she was doing. She kept trying to correct it by cutting the front shorter but was only making it worse. It honestly ooks like a 5 year old grabbed scissors and cut my hair, its boxy and not blended in the slightest, my hair at the front is uneven. I just wish she could have communicated to me that she didn't specialise in bangs and layers. When I went to pay, there was a charge for a caviar hair treatment which I didn't know about, I've been here plenty of times and I'm always asked if I want a treatment or mask, I was asked about oplex and confirmed that I did want that added to my service, but the caviar mask was not communicated to me. I'm an easy going person and I didn't mind at the end, I think it just bothered me that little bit more because my haircut didn't turn out how I wanted. I didn't want to say anything as I'm not confrontational and she was absolutely lovely! And didn't want her to feel as though the whole service wasn't enjoyable because it was! Maybe in future, if a hairdresser doesn't specialise in something, maybe communicate that to the client? I'm not sure, i know it's a tricky situation and you don't want to come off as unprofessional but maybe something can be communicated. Another small thing, again I'm easy going and laid back, but I was there for 4 hours and was not offered a coffee, tea, water or glass of wine. Another client walked in as I was finishing and my hairdresser asked one of the other girls to serve her a glass of wine. Again, its not a big deal but when a client is spending a lot of money on their hair and have been there for a long time, its something you'd expect as well, since other client's are receiving the same treatment. I will continue to revisit your salon for colour, spray tans, styling, treatments and only blunt haircuts (as I've always had good experiences with those types of cuts). Hope this feedback is somewhat helpful.

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Great job done, however very expensive

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All treatments were lovely, having to get dressed after each of my treatments was a little annoying, a robe would of been fantastic but services were great especially facial.

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First of all, i would like to commend the salon's hospitality and flexibility. I had an appointment booked for 3 but was rostered on the morning shift so i had to move it to 3.40 and the girls had happily moved my appointment i got served a hot drink and some biscuits which i think was nice! Unfortunately, i did not get the hair colour that I wanted. All i really wanted was face framing foils mainly at the front which i showed them. I was there for almost 4hours but did not really get the result i wanted. The only great thing about it was my haircut which i really like. I wanted the face framing highlights as i have 2 weddings and my graduation to attend. It it quite tedious for me to book appointments as I have 2 jobs so i was really counting on the hairdressers to pull through. This is a constructive feedback and do not wish to blame everyone. Can i just say the girls doing the washing did not seem happy, the environment felt tensed not sure why. Bless them i know they are still learning. I know I'm not a regular customer but i think the service could be improved. Thanks for the complimentary offer but would have appreciated if it was done the first time as not everyone can go back to the salon and correct the mistakes. I, for one, would not have the time. I definitely am not a google review type of person so i wish this only goes through the management. Wishing you all the best and hopefully no one else will have the same experience

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The only complaint I would have is about the music playing on the Tvs, I find it really irritating, like, really irritating

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Hi there, I got a package done which included hair colour, treatment, style advice, cut and style. I was very happy with everything in the package except the cut. I felt the cut was very rushed and it certainly looks like it was. Since the package I have been tying my hair up to hide the cut and once it grows I will be getting it fixed up with a different hair dresser. I am disappointed that this one thing has turned me off Insignia as everything else was great.