L.M. Spa (668 reviews)

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I come out of my 90 minute pampering feeling like a new woman my skin feels beautiful and looks amazing. I definitely will be back to do it again.

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I feel terrible to give negative feedback and I wouldn't have, except that I have received this survey. I was really looking forward to this experience however I left feeling really flat. The lady that gave me my treatment was really lovely however the flow of the over all experience was poor. I arrived at 12:15 with 45mins to swim and enjoy a pool side lunch as discussed with the lady who took my booking over the phone. When I arrived I was instructed to go back to the bar to arrange lunch of which I was told it was a little inconvenient to go to the pool with lunch so I sat at the bar. I was told there was a large booking so I need to get a small snack which I did. After eating, I walked back to the pool room to find it locked and then had to walk around. I had 5mins remaining to swim of which I had to set a timer and couldn't relax as I was worried about not making in to my appointment at 1pm. When I was locking my belongs prior to entering the appointment I couldn't get my locker to lock so I was anxious about leaving my belongings. I entered the room downstairs shortly after 1pm and waited until 1:20 when I was introduced to my consultant. The consultant was lovely and I am not complaining about her therapeutic service however at 2:40 after my shower I was asked to enter the spa and a timer was given to me so that I knew at 3pm I had to get out and dry. The consultant did knock shortly after 3 to make sure I was finished in the spa. I sat waiting in the room in the dark about 5mins and thought that maybe I was meant to get dressed and leave. As I left I handed the keys to the receptionist who was on the phone. She did kindly ask her called to hold whilst she took my keys and wished me well on my way out. I found that I was leaving the car park at 3:15pm. So the appointment time with in the premises was less than 2hrs. I have never attended a spa treatment before so I didn't know what to expect but I really didn't feel like my Werribee spa experience was worth $280. Maybe it was as I am new to this experience. I was booking in for the Heavenly Decadence and a mini facial. Again, I would like to reiterate that the staff were lovely I just didn't feel like the over all experience was worth the $320 spent. I was using a voucher that my friends purchased pre covid. I was booked in at 1pm Tuesday 22nd Feb. Many thanks, Kelly Cristaldi

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My daughter and I had such a lovely day at the day spa as a gift to her for her 25th birthday…would highly recommend!!!

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Beautiful environment and decor. Great overall service however too noisy. I could constantly hear talking and laughing of the next clients waiting, footsteps and the stairs the entire time of my 4hr package. Made it hard to fully relax and zone out.

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My only feedback is the changing room was a bit on small side and only one area to change which only room for 1 person. We was well looked after and given offered complimentary spa treatment for inconvenience off short staff really felt pampered just what we needed as recently been through a traumatic time. They could however improve on spending a bit more time on showing us around and explaining what the treatment involves apart from that we had a fantastic experience 😀

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I received the 1hr relaxation massage for my birthday & it was totally relaxing! From the minute I was greeted when entering the Spa, to the soft bath robes, and the relaxing/ calm / clean environment. A truely relaxing experience. Also a beautiful garden to walk around 😊