L.M. Spa (664 reviews)

Comment

When I arrived for my treatment there was tree lopping out the front of the spa. I was assured that it would not be able to be heard when in the treatment room but that was not the case. The whole way through my treatment all I could hear was the chainsaw and the mulching, it wasn't just in the background it was loud. It really wasn't relaxing at all.

Comment

Disappointing entrance to the spa. Dirty and uninviting. Very expensive.

Comment

There was an issue with my voucher but they didn’t check until after my appointment! Had to fork out when I shouldn’t have had to, they had multiple opportunities to check it prior

Comment

The booking process was not made very easy, due to the poor service of answering phones and not being able to book online. There was no confirmation reminders sent to remind you of your appointment and when calling prior to my appointment the staff mixed up my times. My first impressions were not great, but the rest of the service did improve once I received my treatment. I highly suggest they modify their booking system.

Comment

Nothing has changed since I've been there the last time. It's noisy and not relaxing at all. Staff lacked motivation.

Comment

Facilities were rundown. Bird poo all over the front steps couldn’t avoid walking in it. Bathrooms in desperate need of industrial cleaning mould in the corners. Massage was $220 for 90 minutes was really a 60 minute massage stretched into 90 minutes by a head rub that went on way too long. Overall disappointing won’t be back. Staff were lovely.