L.M. Spa (664 reviews)

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Pool feels outdated and rundown, aesthetically not eye pleasing, saw mould, female changeroom could improve, anymore than two people feels tight, changing chair area situation right infront if the toilet, not very pleasant/claiming space. There were no basic complementary toiletries available, for the amount of money you spend here it was a real disappointment. My massage was also a let down. Would not recommend to friends.

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Comment from Jace- person who looked after me was the most unhelpful person, they gave me know instructions on what to do. I was also Not told we could use pool afterwards.

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Honest review from an experienced dayspa client. On arrival, front of house was friendly, and showed me where the change rooms were. The lockers aren't very secure, they have a flimsy latch for a lock. Front of house had forgotten to hand out my towel and blamed the cleaners. The pool and spa was unpleasantly cold, which wasn't a good start to my $560+ spa treatment. However, my beauty therapist was amazing! She was professional, knowledgeable and my dignity was of most importance. We spent 5hrs together, and the full treatment was heavenly. It would have been nice to be more involved in product choice or explanation of products throughout treatment. There was also no skin care consultation or upsell after treatment, I could've been interested in purchasing some skin care products. They have these daggy coloured lights in the treatment room - something from the 90s. Def worth getting rid of these! Not that great opening my eyes between treatments to disco blue, red and green lights bouncing off the walls and ceiling... My treatment included lunch, however it seems to have sat too long and became soggy in the dressing before served to me which was disappointing. They served delicious herbal tea in the treatment lounge which was lovely. Werribee Mansion is close to home, but I'd be inclined to travel 1hr-1.5hr to have a better overall experience.

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The place was run down and did not look up to standard of a lamcemore group experience. Cost for the service was on the pricy side. Staff were nice but not overly friendly or welcoming. Bathrooms locker area could also use updating and felt old and run down. Upon entering stairs were covered in bird poop and was not welcoming at all. I went with 2 other ppl for the same service and we all had a different experience during treatment so not the same across the board. Massage itself was a good quality

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We did the melting moments and something seemed amiss and upon checking the spa menu at home, this was supposed to be a 45min massage, 60min facial and 15min scalp massage. Both me and my friend booked this weeks ago primarily for the facial time, however the massage went on for much longer then 45mins as did the hair treatment for way more than 15mins. The facial was super quick - 20-30 mins max, double cleanse, scrub and double mask - I can do all these at home by myself, why would I go to a spa. At the time of booking we selected native facial so I would assume this was added to the booking info as there was no consult about the skin type etc. We feel quite ripped off with the facial component of this treatment. The therapist was a lovely girl so no complaints regarding that at all. It just isn't right when you are paying 270 you expect what is on the menu. I had to come back and check the menu again as I thought I read something wrong but no I confirmed the facial was supposed to be the longest of the treatment. Yes no one carries a watch while in treatment but everyone can tell the time difference between the treatments. Our previous treatments were great as I had booked single treatments not a package one and its not right if you take payment for something as its not provided as described. I had also brought my family and friends to the spa so I'm quite dissapointed.

Comment

dissappointed. its not cheap, and although the lady was lovely, i really dont think she was a qualified masseuse. My second time here, the first i paid for, this was a birthday treat, and ive been dissappointed both times, there are far better options in the area.