Enlightened Hair Studio (1765 reviews)

Comment

I arrived on time and sat there for 30 mins before anyone attended to me. I was almost ready to go back to the counter and ask if I had been forgotten.. I specifically booked in with a certain hairdresser who was recommended to me and waited weeks for this appointment as she was quite booked out. She was lovely but she just put the colour on my roots and never touched my hair again. An apprentice put the colour through the ends and washed my hair then the original hairdresser told me someone else would blowdry it then she would be back to cut it shortly but I never saw her again. The hairdresser who blowdried it asked if they could cut it and I felt as though I was put in the spot and couldn’t say no. Not overly impressed with the customer service but I am happy with the colour I got and the price I paid.

Comment

I’ve been coming to Enlightened for a number of years. I’ve loved the whole experience of the salon, the staffs friendlines, their advice and quality of work. Though I have noticed the last few months I’ve had an appointment the professionalism of the staff dress code is getting worse and worse. Female staff aren’t wearing bras, I can see their nipples through their shirt. Midriffs aren’t covered. I literally had a bare belly over my shoulder while having my colour done. Some staff look like they’re heading to the gym for a pt session, while others looked they like literally hopped off the couch wearing their trackies and crop top and headed straight to work. Beautiful staff - but professional dress is definitely noticed and appreciated, I don’t want bare bellies and nipples in my face when getting my hair done.

Comment

I went in hoping to get my hair lightened but left with it darker than when I walked in. She did say my ends were too dark but it did feel a little like I was just too hard basket. I also left with a neck, forehead and ears covered in hair colour which I wouldn’t expect from a hair salon. The ends of my hair are so thick too the ends weren’t thinned out so it’s made my hair look very boxy.