Enlightened Hair Studio (1765 reviews)

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My long healthy hair was completely butchered😭 I put my trust in to what I thought was a professional hairdresser. Full head of foils and my hair is snapping/melting off. My scalp was hot from the bleach I imagine. I asked for a root stretch(main goal was to cover my greys for my interview) and full head foils. She said she would take the foils to the scalp because it would look better! Well, I think it was so she could burn my scalp! Ouch. She didn’t even brush my hair at the end of my hair service. Now I know why!!! She didn’t want to be confronted with all my hair falling/snapping/breaking off as she brushed it!! I actually have a headache from today’s hair appointment 😠If you don’t have a passion for the industry, then stop working please. Mad, disappointed, shocked, hurt, sore client

Comment

There were no colour wipes available, so I was left with black hair dye all around my hair line and some even got onto my face. I asked for a V cut, and they cut my hair straight across. My chair was wobbly that I sat in, hair bassin was frozen cold or boiling hot, there was no temperature control. Disappointed. Would not go to again. Way overpriced and very poor service.

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Hairdresser was not very friendly, or welcoming. It seemed as if she did not want to be there. Whilst i was satisfied with the cut, there was no smile or friendly service. Don't think i'll be back.

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I have been here a few times but today was u professional. I was at the basin for app 40 minutes which is not comfortable. I didn't get the colour I asked for - which I have had done their before. I was offered a retone but I had already been there for over 3 hours. I only got a quick blow dry, no styling, no cut, and it cost me more than my previous visit. I can't say that I was a satisfied customer today.

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Booked in for a full head of foils toner etc. Told the hairdresser what I wanted. Left with grey hair. Slept on it as I didn’t want to be rude and to see if I liked it. Didn’t like it, called the salon and let them know. They offered for me to come back so they could re tone it so I did. Now I have this weird caramel blonde with some brassy violet streaks near my fringe. Called them again to let them know they’ve ruined my hair. Offered for me to go back a third time for them to fix it (for free) but honestly I spent $280 on essentially ruining my hair, i don’t want to go back a third time. I have to work too at some point. While the offer from the manager was nice, I am waiting to hear from the Owner. I want my money back for the disaster that happened to my hair but I haven’t heard from them yet which is why I’m leaving this review.

Comment

Unfortunately I was really disappointed with the outcome of my hair this time, I asked for by blonde to be broken up and tonned down instead it’s grey/white at the top and if anything more blonde than before, perhaps there was a miss communication between me and the hairdresser, I’m unsure, but overall I’ve been left very disappointed which is a shame as I’ve always been happy with enlightened before this. As I didn’t pay for a blow dry I didn’t see the exact colour until I’ve returned home and dried it, this meant I wasn’t able to discuss the colour with the hairdresser who did my hair.