C'ba Hair (1280 reviews)

Comment

I came in for a trim and treatment, ended up losing over 2 inches and hair that is all different lengths, going to have to get another chip to even it out. 140 bucks for something I feel even less confident about after walking into a salon for the first time in 6 month post baby!

Comment

This is a beautiful salon and I thought the staff were really nice until I looked deeper and found that they were charging me for things I did not ask for. I was really confused when I went to my appointment and the hairdresser asked me what I wanted done and then said i'll get you a quote and came back and the price had doubled from the one I was given when I booked online and paid the deposit. I should have questioned it but let it slide as it was my first time at the salon and my hair was really grown out so I figured I must have not booked in everything I needed. This is what they are relying on I guess when they add on a bunch of treatments for more money without telling you they are doing that or even asking if you want that done. I wasn't overly happy with the hair colour and i've been having scalp bleaches done for at least 15 years. I have never had my natural hair not lighten up enough on an initial appointment as it's a dirty blonde already but I was told that it was because of my hair being so grown out. Regardless, I didn't complain and booked in again thinking it would lighten up again the next visit. On my second appointment four weeks later, again I sat in the chair and was asked what I wanted. Again, the hairdresser said she would get me a quote and came back with a price that was more than double what I was quoted online. I was expecting to potentially pay a little bit extra but not that much and essentially the same price I paid when my hair was really grown out. I did question it this time and was told that it costs so much because i'm having my whole hair lightened from root to tip. I could see 4 items on the computer but couldn't read them as I was too far away but I suspected I was being overcharged so I decided to wait until I actually had some regrowth (the hairdresser informed me it would cost the same regardless of how much regrowth I have) and rebook for a later date and not pay another $350 on top of the $400 I paid 4 weeks ago. When I got home, I found that I could see my future booking in their online booking system and the hairdresser had added on two treatments and a blow wave that I did not ask for totalling over $200. I could also see that they added on these two treatments to my initial appointment. That is why my quote jumped so high and the hairdresser lied directly to my face about why it was so expensive instead of telling me she was adding on things I didn't ask for. Instead of taking off all of the extra services and having the ones that I asked for, she let me reschedule and walk out. So, I wasted my time and petrol driving there and back and wasn't able to get my hair done. The salon has lost my appointment and any future business from me for being dishonest. It's a real shame that this tactic is being used to increase services without the customers knowledge. In the current times, hair is an extra expense that alot of people are foregoing but this salon is happy to charge me $700+ in the space of 4 weeks and not bat an eyelid. I didn't even receive an apology when I rang to cancel my booking and explain why. The online booking prices are not accurate or they may be but the price increases when extras are added on which seems to be whatever the hairdresser decides on the day that they think you should have without telling you. You should not take money from people to book if the quote is not even close to accurate. I would not have went ahead with either booking knowing in advance that the price would double once I got in the chair.