Wellsprings Day Spa (5111 reviews)

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The reason I put a 6 for friendliness is due to an experience I witnessed whilst waiting for my treatment. Some younger staff members can be quite 'two face' when answering the phone, they were nice and pleasant on the phone and happy to attend the request booking but then whilst still on the phone they changed and were giggling and whispering to the girl next to them and making rude faces and shaking their head and rolling their eyes. All the staff i have personally had have been lovely and respectful but that experience does make one wonder, what these girls might be saying about me behind my back? Wellsprings isn't the cheapest salon, as brilliant as they are, they could work more packages competitions, or vouchers so that we are getting more than one treatment for our money. Apart from these areas above that need amending, Wellsprings is fantastic i certainly did recommend them to several friends whom are now with their services.

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Went there for first time for hair colour. Color didn’t turn out well as I expected it to be.

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Beautiful, calm and clean place! Staff are all super friendly as well! Only issue is I went in for a Brazilian wax and had quite a bit of hair left over, also had some wax left on my body which was hard to get off later.

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The hairdresser did a great job with foiling my very thick hair. However there was some miscommunication with the toner ( I wasn't even asked she just chose) and I dont like the colour its too warm. I also wasn't told it was an extra $50 for a treatment just that I was having it. Service cost $435 which I wasn't told until paying- was way over my budget and I won't be going back based on price unfortunately.

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I had a lovely pedicure today. Unfortunately I have been terribly upset since. I was charged a cancellation fee for having to re appoint from a previous appointment I was unable to keep due to ill health. I had called three times the previous day to re appoint but was the phone went unanswered and there wasn’t a recording that I could leave a message. When I called first thing the following morning, the girl I spoke to said I wouldn’t e charged the cancellation fee after I explained to her of what I had tried to do. I have been a client for many years. Today has upset me greatly. I fully appreciate that you have a business to run and can’t afford to have people cancel at late notice. Fully understand that. What is upsetting is that I actually did try to re appoint, but if I can’t leave a message then it’s impossible to give notice. I was suffering from a migraine. I don’t have control of these. I had a stroke nearly two years ago and as a result I have a permanent brain injury. This leaves me with constant headaches, anxiety and depression. I try really hard to live a normal life, but I can tell you it’s a bloody struggle. Today’s extra $50 charge on top of a $115 treatment was more than upsetting to say the least.

Comment

The spa itself and staff were all lovely. However, I had my nails done and within the week they were starting to peel and had little spots in them and I don’t believe my voucher was honoured properly. Otherwise was a nice visit.