The Hair Studio (351 reviews)

Comment

The staff member was lovely, knowledgeable and professional. Shame that her day was so overbooked that she had to leave my colour on for so long, which then ate into the time for me cut. I came in for a colour and cut at 1.30pm. After 3hrs she only had time to do the colour, a ten minute treatment while in the sink, then quick blow dry. I was going to book for a cut on Friday but then the cost was $359. Which I didn't feel was value for money. Again, I do not feel the staff member was the issue, rather your booking system or the fact that your staff did not seem to help or work with each other. To the point the environment felt as though your staff work beside or in close proximity to each other but not with each other as a team.

Comment

I wanted to have slightly lighter pieces at the front of my hair to frame my face better but they’re too light, too much hair was used, wasn’t blended into my hair, and came out as money pieces. I brought this up with the stylist but was gaslit into just using my hair to blend it. The colour in the rest of my hair isn’t blended and you can see that when I put my hair up. Long story short, the stylist just put unblended chunks of colour through my hair and waiting to get it fixed at another salon.

Comment

Lovely salon environment but unfortunately my visit was extremely disappointing as the results of my booking was a waste of my time & money. I booked to have a wash & blow dry so I could have some curls in my hair for a black tie event. The girl doing my hair asked if I’d like a treatment while at the basin, she did not tell me it would be an extra $45, I found that out at the end when paying. Treatment was on my hair for around 3 mins & did absolutely nothing to my hair. Then because my stylist was rushing me between others, she rushed through the curls, & didn’t hold the heat on them long enough, didn’t spray them individually to set as going & by the time I had walked 1.5 blocks back to the Pullman International, approx 5 minute walk, more than half the curls had dropped & particularly the right front side of my hair which was basically straight with the curls completely dropping out (the side she had ended on & rushed through the most to get me out & move to the next person). I literally wasted $130 as I can wash & style my own hair, but made the booking as I wanted a professional look for the event. What I got was disappointing & a disaster. One of the other ladies at our hotel came to my rescue & re-curled my hair for the event. Honestly this booking left me feeling ripped off!