The Hair Studio (346 reviews)

Comment

My appointment was for 3pm. I was called in advance and asked if I could come 30mins later which was fine. I arrived at 330pm and didn’t get seen until 4. My partner was also booked in and didn’t get seen until 2 hours after his appointment. Sue to the lateness of his appointment I asked the hairdresser to stop styling my hair and begin my partners as we had dinner reservations and were already 2 hours behind schedule. The second hairdresser finished her client and began cleaning up, I was quite disappointed she didn’t offer to finish styling my hair. We were then charged full price for the service and no apology for running so behind schedule. We are happy with the haircuts but extremely disappointed at the lateness and lack of sympathy for this.

Comment

The staff member was lovely, knowledgeable and professional. Shame that her day was so overbooked that she had to leave my colour on for so long, which then ate into the time for me cut. I came in for a colour and cut at 1.30pm. After 3hrs she only had time to do the colour, a ten minute treatment while in the sink, then quick blow dry. I was going to book for a cut on Friday but then the cost was $359. Which I didn't feel was value for money. Again, I do not feel the staff member was the issue, rather your booking system or the fact that your staff did not seem to help or work with each other. To the point the environment felt as though your staff work beside or in close proximity to each other but not with each other as a team.

Comment

I wanted to have slightly lighter pieces at the front of my hair to frame my face better but they’re too light, too much hair was used, wasn’t blended into my hair, and came out as money pieces. I brought this up with the stylist but was gaslit into just using my hair to blend it. The colour in the rest of my hair isn’t blended and you can see that when I put my hair up. Long story short, the stylist just put unblended chunks of colour through my hair and waiting to get it fixed at another salon.