Shampers@Three (2891 reviews)

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The stylist used a different brand of colour on my hair after I told her I have a function coming up. Basically, the new product produced substandard results compared to what is usually used. Satisfactory outcome after all as another complimentary appointment was scheduled to fix it. I was a bit disappointed because I usually love what my stylist does with my hair.

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All very rushed. Hair dresser could have been more friendly, wasn't really interested in discussing what I wanted don't with my hair.

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I requested a trim plus shampoo and blow dry, I ended up with a CREW CUT my hair has always combed back,now it will take me months to get my correct hairstyles back.it was a good haircut if I wanted a Crew cut.but not for the style I came in with.very disappointed with this haircut

Comment

We had a really disappointing experience here recently. I booked a package that included foils, shampoo, cut and blow dry. Despite clearly asking for around 2.5 inches to be taken off and for weight to be removed with layering, barely half an inch was cut and very little layering was done. The appointment also ran around 45 minutes over time, which caused major inconvenience as my wife and I had booked back to back so we could swap caring for our 6 month old baby. On top of that, I was overcharged at the counter. I did question this at the time and was repeatedly told that the online booking did not include a cut, even though it clearly did. Because I was holding a distressed baby, I paid and afterwards checked my booking confirmation. I then had to go back in to have it corrected, which was awkward and stressful. My wife’s cut was also not to the standard we expected, with minimal length taken off and her appointment finishing much earlier than booked, which felt rushed. I contacted the business twice over 2 weeks to try and resolve this privately. Unfortunately I received no reply at all, which is disappointing and left us feeling ignored. This is not the standard I had previously experienced here, which makes the lack of response even more frustrating.

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I won’t be going back to shampers @ 3 to get my hair done anymore!! I had been given some advice and then got other opinions from other hair dresses and they said nothing like what i was told. I also have spent a lot of money on product that was recommended to me and then i was told i have been using the wrong one and to try a different type. This again was another cost and my hair felt horrible & extremely dry. Plus my hair left looking worse than it did when i walked in. My hair was still not what i wanted it to look like even after numerous visits and paying a lot of money (just under $400.00 each time) I have gone to another hair dresser since my last visit and my hair is exactly the colour i have been wanting for AGES! and feels AMAZING!!!! it has been a bit since i got my hair done and it still feels and looks like it did when i left this other salon. Plus it only cost a 3rd of the price of what it did at Shampers. Plus the general service isn’t that great. Only once have I ever been offered a drink and I have never been asked if I would like the massage chair turned on when getting my hair washed and rinsed. I have always had to ask for this service and fell I should not have to. I also did not realise how bad the salon is until I had been to another salon and got such great results and service. I would not recommend your salon to anyone I know. Lastly after listening to all of your pregnant staff complain I felt like shooting myself. If they are not able to work and be professional when clients are around then maybe they should stay home or be sent home. I think your prices, staff knowledge and even your products (sell and use including dye) should be looked at urgently!! I hope you take the time to read this and hopefully make some changes because as i am sure if you keep going the way you are you won’t have any clients left. Kind regards a very upset ex client.

Comment

Extremely Noisy, definitely not a Relaxing Experience