Shampers@Three (2928 reviews)

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Not totally happy withg outcome hair was not as I expected. Though salon did try and rectify problem at the time.

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Was welcomed beautifully on arrival. Offered a coffee which was lovely. Told the hair stylist that i recently had my hair lightened and didn’t want to go too dark. Gave the colour code that was given to me by my previous hair stylist in Perth (# 6 on roots and # 8 toner). Advised the hair stylist that I wanted the same colour. She mixed up the colour and applied. As it was developing I could see that it was very very dark on both roots and ends. Asked the hair stylist what colour code it was and she went a darker shade (#5 on roots). Really wasn’t happy as previously spent over 5 hours lightening my hair in a Perth and cost a lot of money. There was no consideration for what I wanted as the client and i even gave the numbers of the colour done previously to avoid this happening. Now it is back to very dark again and I have to pay a lot to fix it. Unfortunately won’t be back.

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I had my haircut by Nat , the owner, for the first time. She did a brief consult and whilst she cut my hair like I asked , I found her un-personable and sullen. I found myself attempting to engage with her which , as a former professional in the same industry for over 30 years, odd & disconcerting. I have since had some friends tell me that that Nat is not a "talker" , which i fully understand as I am not a "talker" myself, but I expected that as a first time client in her hands she would try to engage me in regards to my hair, if nothing else.As a hairstylist it is sacrosanct to deliver customer service to build trust and loyalty. Again , she is clearly a professional in her trade as I was pleased with my haircut, but I felt like a commodity sitting in the chair and not a person to establish a rapport with to either ensure my return or enhance my salon experience. I will return to the salon in the hopes that my next haircut delivers a different rapport and with the same professional haircut I got.

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Unfortunately a negative experience for me today. When I arrived it took 20 mins before someone served me. Only to then be told I was 15 minutes late for my appt but they would see what they could do to fit me in. When I showed my confirmation text message stating that I in fact was there on time I was met with oh well we don't know how that happened. Whilst I still had my cut and colour completed and I do love it, the situation (waiting 45 mins before the hairdresser touched my head) and the way I was made to feel is enough to make me try a different salon next time.

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The price was way too high in my opinion. I had a different hairdresser that was not dying my hair wash it and she was very rough. The second time i had it washed and toned i had an apprentice who just about gave me a bath. Toner was flicked onto my foot and dropped onto my face. Water seemed to be all down my neck and the top of my face. it was not a comfortable experience. All in all extremely disappointed with the cost and the roughness of the washes.