Shampers@Three (2913 reviews)

Comment

I had my haircut by Nat , the owner, for the first time. She did a brief consult and whilst she cut my hair like I asked , I found her un-personable and sullen. I found myself attempting to engage with her which , as a former professional in the same industry for over 30 years, odd & disconcerting. I have since had some friends tell me that that Nat is not a "talker" , which i fully understand as I am not a "talker" myself, but I expected that as a first time client in her hands she would try to engage me in regards to my hair, if nothing else.As a hairstylist it is sacrosanct to deliver customer service to build trust and loyalty. Again , she is clearly a professional in her trade as I was pleased with my haircut, but I felt like a commodity sitting in the chair and not a person to establish a rapport with to either ensure my return or enhance my salon experience. I will return to the salon in the hopes that my next haircut delivers a different rapport and with the same professional haircut I got.

Comment

Unfortunately a negative experience for me today. When I arrived it took 20 mins before someone served me. Only to then be told I was 15 minutes late for my appt but they would see what they could do to fit me in. When I showed my confirmation text message stating that I in fact was there on time I was met with oh well we don't know how that happened. Whilst I still had my cut and colour completed and I do love it, the situation (waiting 45 mins before the hairdresser touched my head) and the way I was made to feel is enough to make me try a different salon next time.

Comment

The price was way too high in my opinion. I had a different hairdresser that was not dying my hair wash it and she was very rough. The second time i had it washed and toned i had an apprentice who just about gave me a bath. Toner was flicked onto my foot and dropped onto my face. Water seemed to be all down my neck and the top of my face. it was not a comfortable experience. All in all extremely disappointed with the cost and the roughness of the washes.

Comment

The lady who did my henna eyebrows was rough. She used something to tough up the skin before application then used an eyelash brush or similar to abrade the skin after. I have not had henna done this way before. It was painful and left my skin very red. I also explained that my eyebrows need the The product to be left on longer on the outside as my eyebrows don’t take well, she didn’t listen to this, took the product off, decided it was too light light but I was in unable to tolerate any further treatments. If she plans to abrade the skin, the the clinic will need to consider hygiene and invest in a steriliser. Very disappointed as our family have had great service for hair.

Comment

The stylist used a different brand of colour on my hair after I told her I have a function coming up. Basically, the new product produced substandard results compared to what is usually used. Satisfactory outcome after all as another complimentary appointment was scheduled to fix it. I was a bit disappointed because I usually love what my stylist does with my hair.