Shampers@Three (2886 reviews)

Comment

We had a really disappointing experience here recently. I booked a package that included foils, shampoo, cut and blow dry. Despite clearly asking for around 2.5 inches to be taken off and for weight to be removed with layering, barely half an inch was cut and very little layering was done. The appointment also ran around 45 minutes over time, which caused major inconvenience as my wife and I had booked back to back so we could swap caring for our 6 month old baby. On top of that, I was overcharged at the counter. I did question this at the time and was repeatedly told that the online booking did not include a cut, even though it clearly did. Because I was holding a distressed baby, I paid and afterwards checked my booking confirmation. I then had to go back in to have it corrected, which was awkward and stressful. My wife’s cut was also not to the standard we expected, with minimal length taken off and her appointment finishing much earlier than booked, which felt rushed. I contacted the business twice over 2 weeks to try and resolve this privately. Unfortunately I received no reply at all, which is disappointing and left us feeling ignored. This is not the standard I had previously experienced here, which makes the lack of response even more frustrating.