Pure Indulgence - Robina North (2526 reviews)

Comment

I went to Pure Indulgence for a quick eyebrow wax and was trapped for over half an hour whilst the consultant tried to upsell me all sorts of products at the end of my treatment. Made me feel quite pressured and uncomfortable and won't be returning to Pure Indulgence again.

Comment

The treatment experience was good and informative. The front on store experience was quite negative, understandably it is the busy season, but a simple acknowledgement does a long way. I walked into the store at 11:10 for a 11:20 appointment, and was completely ignore and ask to move aside while they were serving another customer. All I wanted to do was to check in. After I was finally acknowledge I sat sat myself down, not even offered a seat until the therapist came out to get me. Nikki apologised for the wait and took me in. I received a lovely and informative treatment with Nikki. I would have liked a bit more time after the treatment to get more information about my skincare routine. Unfortunately Nikki had to run off to her next treatment. Understandably there were computer issues that day, but again when Nikki walked me to the counter with the $220 worth of products that I was purchasing, I wasn't even acknowledged. No explaination of what was going on, so once again I sat myself down and waited until someone could serve me. Only reason I will be returning to your business is because I have 2 more moicroderm abrasion treatments that I had prepaid for on a previous visit.

Comment

Hannah did an amazing job on my eyebrows and was very thorough in explaining what she was going to do and how she was going to do it. I was very happy with my visit and will be back soon.