Pure Indulgence - Indooroopilly (1991 reviews)

Comment

If you have to wait as your appointment is running late then a glass of water would be nice. Waiting area could be better.

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Best eye scul

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My first visit with Krystal and she was outstanding. Great advice and service - thank you Krystal

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i just wonder why in the same salon but everybody do the same job differently...every visited is difference if i get another girl ..one of the girls while she put the mask on my face she massaged my head ...i feel more relax ...and another girl apply the feeling'liquid down my neck...i think it is much better that way ...this time no massage and not apply down the neck ????

Comment

I booked two 40 minute massage appointments for myself and my partner. The next day (day of appt) I was called to say due to staff off sick we couldnt have appointments at the same time, they would be one after the other. My partner decided not to come so it was just me. When I walked in the girl just looked at me blankly- I greeted her and said I had an appointment. All she said was "have a seat". No greeting, no sign of who I would be seeing and how long I would wait. I arrived 10 minutes early incase there was paperwork to fill out (there wasnt). After 10minutes past my appointment time I had to ask how behind they were running, as the girls at the counter were only interested in talking to each other about how understaffed they were in December. While waiting no one acknowledged me and I spent my time looking around at the shelves/display stands covered in dust and dirt. Luckily the girl who performed my massage was lovely and made up for the running late/cancellation and dirtiness. The massage was a gift voucher and I am not sure if that is why I was treated like nothing, but word of mouth is very powerful, either positive or negative, so all customers should be made to feel special.

Comment

The up selling was a little over the top.