Pure Indulgence Garden City (2009 reviews)

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still had heaps of hair left over

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I thought i also received in the package a head massage. Also heat bag under neck. Music too loud.very basic treatment.

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Had my Signature pedicure (a xmas present) appointment booked for 6/3/19 but store rang and told my husband there had been a fire in the store and I would receive a courtesy call later in the week. I rang them back to find out more and they said that the builders were in and hopefully they would be up and running soon. They would be ringing me again on Friday to give me an update. That call never came, so I rang, I think on Sat. or Suunday. Was told 3 rooms were ready, so booked the pedicure, but upgraded to the Luxury hot oil pedicure for 3.20pm on the 12/3/19. Was greeted by the girl on reception and was asked to take a seat. After waiting 20 minutes, the girl went out the back and came back and apologised and said my girl would be ready for me shortly, which she was. I was treated well by the assistant. The lights were dimmed, music played quietly in the background. I had the drill exfoliation, refreshing foot bath, salt scrub, relaxing hot oil massage and the polish applied. I was not asked if I needed my toenails cut/shaped and no cuticle work was done and it definitely needed doing. I said to the assistant at the end I was surprised she could see to apply the nail polish in that light, even though she had turned it up a bit. Assistant put on my sandals for me, I paid and left the store. When going down the escalator, outside store, felt one sandal was loose and not done up properly so sat on a seat at the base on the escalator and did it up. It was then I noticed how sloppy the polish was applied. One nail on my left foot was only partially applied with polish and on the right foot there was polish on my skin beside the toenails. Also there was dirt down the side of my big nails. Seeing as I leave for a month's holiday on Friday, thought it was not acceptable, so went back to the store. Showed girl behind counter my nails, so she said if I could stay another 20 minutes, the assistant would reapply the polish, which she did. Staff were apologetic. Nails were okay upon leaving second time although the dirty look still was down each side of the big toe nail. I'm sure a brush would have removed it at the foot bath stage. Even though I felt special at the start of the visit, certainly did not feel that way at the end. Did not think the experience was worth $89.00. The "Asian pedicure/manicure shops" give a better service when doing a pedicure. I have had facials at Pure Indulgence in the past and have had no problems, but this is the first pedicure I have had there.

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Usually I am very happy with my treatment s here but today just seemed very rushed. I had a 9:30 appointment, went in at 9:35 into an extremely small room and was out at 9:48. I had brow tint and wax and a lash colour. I think $65 for 13mins was a bit much. The overall brow treatment I am extremely happy with but just hope the eyelash tint will last. Maybe the girl was very efficient l will have to wait and see but it definitely wasn’t my usual relaxed experience

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The therapist was lovely. The products were amazing. My skin looks great. However, I added the lymphatic massage to my treatment as I was told it’s a 20 minute massage and will help target my concerns of puffiness in my face. The massage was lovely but only last 10 minutes max. With about 2-3 minutes spent on the face. The facial cleanse was longer. My therapist started my treatment at 11:15 and I walked out at 12:03. Too much time was spent outside the room and consulting. If a consultation is required that should be added onto the treatment time not taken out of the massage time I paid extra for. Do not feel like I received what I paid for unfortunately.

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I booked in for a signature facial as a treat for myself after a hard few months. When I went into get my facial, I had a lovely lady as my therapist, we discusses my skin and what products I use but not the service I would be receiving, I assumed because I booked for a signature facial that,that is what I would be receiving.during my massage I thought to myself it's weird she has not used the hot stones yet which is part of the reason I wanted the signature but just thought she must be doing it different. Then it was all over I came out and went to pay for the service and to my surprise she lady on reception asked for $195! I almost fainted because I was stressing about the $125 I was meant to be spending let alone $195! The lady explained I got a different facial that was more expensive and said there must have been a mix up. She offered to take $20 off but $175 is still a lot of money for me with a young family(I would never spend that much on myself). I really enjoyed the facial I received from my therapist but it really runin the experance for me as I had to go home and tell my husband how much I just spent on myself. I think if if they had of just confirmed with me what facial and price first it would have solved all of this. I quite upset about the outcome.