Pure Indulgence Garden City (1967 reviews)

Comment

Having a treatment room at the front of the business, next to a noisy front desk and in the middle of an extremely noisy shopping centre, does not make for a very zen experience, regardless of how loud the ambient noise is. Everything else about the experience was lovely, but having a door that opened onto reception when laying on the bed, as well as the noise factor, diminished to overall relaxed feeling you like to have at the end of a pamper session.

Comment

Everything was good, the overall facial was lovely. I was just a bit disappointed that the treatment time wasn’t a full 50 mins. I booked for 3 pm. I got there 5 mins earlier and then I filled out forms and waited outside till about 3.12. Then was taken inside and had the actual consult in the room for another 5.10 Mins , then I got changed and the facial started after 3.20 and it was done by 3.58 pm. It was supposed to be 50 mins but if the therapists are running late or for whatever reason the treatment can’t begin on time, they should make sure they complete the full 50 mins. It felt very quick to me not surprising as I got about 35-40 mins of the facial. I have 2 more pre- purchased here so I wanted to take the time to send this feedback in hopes that the next 2 are a full 50 Mins. Thank you.

Comment

The treatment was lovely and therapist listened to my skin concerns and recommended suitable products. The waiting area wasn't nice, the only chair faces out into the shopping centre with a couple of stools in front of it for other guests, it used to be set up differently over the other side of the salon and had a much better feel.

Comment

Gabby was so caring and lovely!I cannot praise her enough! What an absolute gem! I feel so refreshed and relaxed, and she helped me pick some amazing products and step me through it all! Thank you Gabby. The lady who I asked to help me with where to put my trolley could have been nicer, i just didn't want to be a pain for other customers or even a room for ladies to put their trolleys could be helpful

Comment

TJ was a wonderful massage therapist. I thoroughly enjoyed the experience.

Comment

The overall experience was lovely - but it is a little disappointing that you don't receive the full hour for the massage. In my experience I arrived well before my agreed appointment time but the treatment didn't commence until at least 10mins after the scheduled time. When the treatment was over I checked my watch and it was only 5 mins past the hour by which time I was clothed and I was walking out of the room.