Pure Indulgence Garden City (1952 reviews)

Comment

I originally booked 2 appointments at Springfield Lakes for myself and friend. When we turned up to appointment we were told only one booking had been made and I could not have my treatment. I booked again in garden city for the 18th April but again was contacted on the morning to say that the therapist was ill. Which I understand cant be helped. I rebooked for 24th April at 9.30am. 1 replied to text to confirm. I turned up to appointment to be told that my appointment had to cancelled/ not on system. I was told I could have treatment at 10.30 which ment I had to rearrange my other appointments. At no point was I offered compensation for the inconvienced that was caused to me. I spent over 500 dollars in products in store.

Comment

I recently had a brow wax from Pure Indulgence Garden City. I pay the extra money to get it done there, so I am guaranteed a good job. The next day during daylight (Pure Indulgence rooms are always dark), I had a look at my eyebrows. I have stray eyebrow hairs everywhere! My brows look just as un-groomed as when I went in. I paid $25 for nothing and I have an event tomorrow so I have to pluck them myself now. Will definitely be going elsewhere.

Comment

This was a special occasion which was below standard. I specifically booked 2 pedicures to be done together as a gift to my friend. On arrival was advised 2nd booking has been cancelled. We were held up at the desk whilst they rectified the issue. Then advised we would have our treatment time cut down as we were starting late. It was not our fault they started late. We were still charged for the full service. There was a lot of time spent telling us what they couldn't do (ah you have shellac so now I can't do a foot scrub) but if the time spent telling us negative things instead was spent just getting on with it we may have had a decent treatment time. Embarrassing as I bought as a gift. It will be hard to trust you guys again.

Comment

I ended up with wax on my jumper and in my hair. I was smothered in massage cream/oil and it was not wiped down at the end.