Pure Indulgence Garden City (1952 reviews)

Comment

The staff were lovely and I felt comfortable with them providing the service. The environment was clean, though not private (treated out in the reception area where shoppers are walking past or entering)and as a result, I didn't feel I could relax as much. I was hoping the once they had buffed/pumiced my feet that I would get some kind of rub or massage or that moisturiser would be applied to my feet, but sadly, this was not the case (and this is the part is was most looking forward to!). When I left and looked closely at my feet, I could have done a better job myself with the buffing/pumicing. Overall, not the best quality service and definitely not value for money. I will try elsewhere next time.

Comment

Unfortunately i didn't have a good experience then last time.... for the money i paid i would have liked a massage, what i got was more like rubbing in the oil on my back and massaging my shoulders a little bit im very disappointed. Dont get me wrong the lady's at pure indulgence are lovely! But i paid over $100 for oil to be rubbed on like moisteriser.

Comment

I had 2 therapist ‘s today, Sade was absolutely lovely, did a wonderful job on my eyebrows and lashes. I then had Emily who did my fascial, too opinionated, made me feel terrible about myself, I mentioned half way through the session that I was starting to feel bad, she then went onto tell me my skin is dry, feet are dry and asked why my neck muscles are tight in my shoulders, I explained I had broken my neck a year ago, she went onto explain what vitamins I should be taken. At that point I was upset that she is not qualified to make these claims. I thanked her, paid and left. Unfortunately I won’t be back, it was a gift to go and enjoy myself, but left feeling terrible about myself.

Comment

My treatment experience was OK - and only OK. The treatment started 25 minutes late. I was booked for a facial & hot stone massage of neck & shoulders and the first thing the consultant did was wrap & rub my feet with hot towels. I don't like my feet being touched so should have been advised that this was going to happen. There was a repetitive beeping noise in the background that was very distracting during the whole session. A hot towel was placed over my whole face to wipe off some product & was then pressed onto my face with the consultants hands covering my mouth & nose - it was quite suffocating & made me quite anxious! Overall it was not the relaxing experience I was hoping for.

Comment

I was booked in for the eyebrow tidy and eye lash tint. The lady didn’t take any measurements before waxing so now my eye brows are thinner than normal. There was no head massage like usual and she left sticky stuff on my eye lid which is causing irritation. She then tried to put some make up on my brows to cover the redness and got liquid foundation on my white shirt. She didn’t say anything about the foundation which means I walked around the shops for an hour without realizing until I got home. Super upsetting as normally this is my favourite treatment :(