Pure Indulgence Garden City (1838 reviews)

Comment

I booked for spa wellness facial, on the description mentioned that has pressure point facial. Been the last couple of times I’ve done this, seems I didn’t get this treatment. I’ve done one time with Yuna, she was amazing and did the job properly. The other ladies done my facial, seems have less experience and didn’t provide me with pressure point facial. What the point charge so much but the treatment quality so low? My suggestion is should train all the therapist so they all in the same page.

Comment

I normally have much to say about Pure Indulgence being a delightful and prestigious salon, it's my favourite place to go; it's the little touches they include that make it a great experience. I'm always asked if I'm comfortable, details about what I'd like for my treatment, offered a glass of water, etc. This time, though, was very different; my regular therapist had left so this time I was seen by a new one. The room was air conditioned and my feet were bare, but I wasn't offered a blanket or a towel, or asked if I was comfortable. I ended up asking for something. My therapist didn't ask me how I would like my treatment done and didn't respond when I asked her to tweak certain aspects. At one point she began a massage without any clarification on firmness and ended up really hurting my shoulder. After the treatment, I wasn't offered any assistance, mineral makeup to cover my red skin from being waxed, or a glass of water. These are all things I have always been offered any time I have had a treatment with my previous, regular therapist at Pure Indulgence; today was such a different experience, it was just very disappointing.

Comment

I arrived and was rushed into the room for a lip wax. The girl then proceeded to try and wax my eyebrows - she was rushing and not paying attention. Then she lathered the largest amounts of wax that I have ever had onto my lip, and it was not drying (I assume because there was so much on there), so she had to keep using a cold cloth to try and set it. It was an awful experience - definitely not what I am used to. Nothing about it was relaxing or pleasant.

Comment

Beautician tells me different things my skin every time I go and recommends different product. Proper skin analysis is not done i believe purely on looking at the skin at one glance. I do not think with the price charged it is worth the value of the service provided.