Pure Indulgence - Carindale (2046 reviews)

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I have been attending Pure Indulgence at Carindale for a couple of years. During this time I have had the opportunity to experience a number of treatments. I currently see Chanel, I highly recommend her as a therapist, she always makes you feel relaxed and a valued client.

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Lovely, calming and relaxing. I felt like new again.

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The treatment itself was lovely but while filling in paperwork and waiting to get started I had to endure the girls out front gossiping and complaining about work. It seemed very unprofessional and made it hard for me to relax in the environment. Lots of people - including myself - can be intimidated by this kind of situation. What if the girls are gossiping and complaining about you during and after your treatment? The calm and respectful environment needs to start from the second a client walks in the door. I also didn't enjoy having my relaxation interrupted with a push for an upsell during my treatment. Having occasionally visited a Pure Indulgence shop before I was prepared to get a sales pitch, and I don't begrudge them of this side of their business. But waiting ten minutes into my facial when I've finally relaxed a little to shine the UV light in my face and tell me that you'd recommend a different mask for me for only $20 more was disturbing. I'm sure many people are also made uncomfortable by these kinds of pitches and would similarly find it difficult to get back to relaxing after that. As annoying as it's been previously to get the sales pitch before the treatment, at least it meant you could fully relax knowing exactly what was going to happen. Like I said though, the actual treatment was very nice. Lovely products, a nice massage, and a very sweet attendant. I can't say I'd return if I didn't have another voucher, but the value for money was actually fairly good.

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Lovely experience. The staff were friendly and made me feel comfortable and relaxed from the moment I walked in the door. The therapist discussed my needs with me before my massage and clearly catered the experience to those needs. I will definitely be back!